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Customer Support Advisor (12 Month FTC)

UCC Coffee
Milton Keynes, England
3 weeks ago

Customer Support Advisor
(12 Month Fixed Term Contract)

A highly organised and customer focussed individual. You will be the first point of contact for the business, answering incoming telephone calls and emails in a polite, attentive manner; ensuring requests are dealt with quickly and efficiently.

The Role:

    • Screen initial calls and determine customer requirements.
    • Input details on the system, ask questions to ensure accurate information is obtained from the caller.
    • Attempt to resolve customer queries over the phone through the trouble shooting process. If you cannot find a solution through the phone fix process then schedule engineer visit through the planning team.
    • Process email enquiries including handling complaints, answering enquiries and prioritising issues.
    • Bring difficult customers to the attention of your manager to ensure the matter can be resolved promptly.

  • The Person:
    • Experience working in a high call volume environment or call centre.
    • Strong customer service skills and ability to answer queries concisely via the telephone and email.
    • Ability to work under pressure and handle challenging situations.
    • Attention to detail and strong data entry skills.
    • Excellent communication and listening skills.
    • Confident user of Microsoft Office applications.
    • Overtime 1 in 5 weekends. Hybrid working available.

  • Salary: £26,000 + 25 Days Holiday + EAP + Other Company Benefits
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