Job description
At Impact Solutions, we are an independent testing laboratory and innovation centre dedicated to solving challenges that make a difference by helping our clients overcome their most challenging obstacles. With a rapidly expanding and vibrant work environment, we offer an ideal setting for individuals who thrive in dynamic and diverse workplaces.
To fuel our continued growth, we are in search of a Customer Services Representative to work closely with our operations and sales team. The role involves managing inbound day-to-day sales queries and providing support for sales data reporting throughout the organization.
We are seeking a self-starter with confidence and the ability to enhance efficiency, working seamlessly across all teams. The successful candidate will be a people person, quick learner and be able to manage their day-to-day activities efficiently. The role offers excellent opportunities for career development and progression working as part of a small professional team.
Key Responsibilities of the Role:
- Serve as the initial point of contact for our customers, ensuring a positive and professional experience.
- Take charge of our CRM system, meticulously creating and maintaining accounts and opportunities.
- Efficiently direct customer inquiries to the appropriate technical expertise within the business.
- Collaborate closely with the technical team to generate accurate quotations
- Deliver excellent customer service and administrative skills.
- Effectively manage our workflow system (Kanboard), including the addition of purchase orders and supporting documentation for the final contract review process.
- Collaborate closely with the marketing team to align sales strategies, contribute to lead generation efforts, provide insights for content creation, engage with customers on social media and establish a customer feedback loop. Exhibit a proactive approach to continuous learning, staying updated on industry standards and testing areas.
- Liaise with the Quality Manager to manage the customer feedback and sub-contracting processes.
- In time initiate outbound calls to existing customers, providing quotes and coordinating testing activities.
Desirable Experience
Previous experience in a sales support role, particularly within a technical setting, is advantageous.
Possess exceptional customer service skills, preferably in a B2B context.
Demonstrate strong verbal and written communication abilities.
Exhibit an efficient and effective work ethic. Proficient in IT skills, including Microsoft applications and CRM software.
A driving licence is advantageous due to our location.
Job Type: Full-time
Pay: £24,570.00-£30,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- On-site parking
- Private medical insurance
Work Location: In person
