Customer Service & Web Sales Assistant
Landmark is an established, independent retail company focused on meeting the needs of people who love the great outdoors. We hold people at the heart of our business and are committed to providing a sociable and inviting environment for our customers and team members alike.
We are fortunate to be set in the beautiful village of Broadway in the Cotswolds, and benefit from both loyal local customers and international visitors throughout the year.
The store concept brings together a diverse collection of quality country & lifestyle brands featuring Barbour, Schöffel, Dubarry, Fairfax & Favor, Holland Cooper, White Stuff, French Connection, Crew and many more. It is a unique blend of the practical and the beautiful.
We are offering a fantastic opportunity to join our web sales team based at our Broadway office as a Customer Service & Web Sales Assistant
Due to our expanding online presence we now need to recruit someone to join our Web and online sales team. We are looking for someone with excellent communication skills, a can-do attitude and a confident approach to dealing with customer requests and queries. The hours of work are 40 per week spread to be over 5 days, and you will need to be willing and able to work flexibly and occasional weekends in order to cover for busier periods.
In return we offer a competitive salary of up to £12.21 per hour depending on age and experience
Duties include:
Answering customer service calls and emails and dealing with queries
Monitoring web sales across the dispatching stores
Monitoring of shipping accounts
Picking and packing parcels
Processing of customer returns, organising replacements or refunds as necessary, and keep accurate records of items returned or lost in transit
Assisting product upload to websites
Monitoring supply of sundries
Communicating with stores to arrange stock transfers
Key skills and requirements:
A polite well-spoken phone manner
Confidence in dealing with customer requests and queries via telephone and email
Experience and confidence with computers systems
A can-do attitude and a proactive approach in finding solutions and problem solving
You will need to be diligent, efficient and able to get involved as the role will require some physical moving of boxes of stock and some heavy lifting
Good prioritizing and time-keeping skills in order to meet daily courier collections
Job Type: Full-time
Pay: Up to £12.21 per hour
Expected hours: 40 per week
Benefits:
- Company pension
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
