Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat - Book in jobs and delegate to relevant staff
- Answer customer enquiries and resolve issues in a timely and professional manner
- Assist customers with product selection, order placement, and tracking
- Upsell products and services to maximize sales opportunities
- Enter customer information and order details accurately into the system
- Collaborate with other team members to ensure customer satisfaction
- Handle customer complaints and provide appropriate solutions
- Maintain a high level of product knowledge to effectively address customer enquiries
Skills:
- Excellent phone etiquette and active listening skills
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Ability to multitask and navigate through multiple systems simultaneously
- Proficient in data entry with a high level of accuracy
- Efficient at problem solving and prevention
As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and resolving inquiries. Your ability to effectively communicate will be essential. Your attention to detail in data entry will ensure accurate processing of customer enquiries. If you are a motivated individual with excellent communication skills, we would love to have you join our team.
Job Type: Full-time
Pay: £12.50 per hour
Benefits:
- Company pension
- On-site parking
Experience:
- customer service: 2 years (required)
Language:
- English (required)
Work Location: In person
