Role Overview:
Thirteen Group is on the lookout for a part time (18.5 hours Wednesday PM, Thursday & Friday) Customer Ambassador to join our Repairs team. This is a roam role, so you’ll work mainly from home and at least two days a week from our fantastic office at Hudson Quay in Middlesbrough (Wednesdays and Thursdays). We’ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.
Thirteen Benefits:
- Salary - £12,943 pro rata per annum (£25,887 FTE, pay award pending)
- Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health save money on common health expenses and get access to health and wellbeing support services.
- T’dar our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave
Key Responsibilities:
- You'll be responsible for providing administrative support to all business streams, whilst providing an excellent customer-focussed service within repairs.
- You’ll ensure that works are co-ordinated in such a way as to make best use of resources (human, financial and material) to maximise productivity and ensure customer excellence for our internal and external customers.
- As a Customer Ambassador, you will be part of a team delivering a seamless journey for customers reporting repairs to Thirteen.
- This role will incorporate a high level of customer care to ensure customer enquiries and complaints are dealt with in an efficient manner.
About You:
- We’re looking for someone who can demonstrate excellent customer service and negotiation skills, who is passionate about ensuring all customers receive a first-class repairs service.
- You'll use your knowledge and experience of customer services to deal with customer complaints, as well as understanding the customer requirements to assist in the development of a customer driven service.
- We're looking for someone who has the ability to communicate effectively, and can build relationships with internal and external customers and stakeholders.
- You'll be working in a fast-paced and demanding environment, so we’re looking for someone who is well organised, resilient, focused, and professional.
Interested?
For more details, please refer to the attached documents.
If you’d like to talk more about the role please contact Gemma Docherty, Customer Ambassador Team Leader, on 07977556089 for an informal discussion.
NO RECRUITMENT AGENCIES, please.
Are You Ready for a Rewarding Challenge?
Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!
If you’ve interviewed for this role within the last 6 months, we wouldn’t be able to reconsider your application at this time
