Customer Account Executive – Water Environmental Treatment Ltd (W.E.T)
About Us
Water Environmental Treatment Ltd (W.E.T Services) is a leading UK provider of Legionella compliance and water treatment services. With over 25 years of experience and 2,000+ sites under management, we deliver business-sensible and reliably simple solutions to clients across healthcare, education, retail, housing, and more.
We pride ourselves on our customer-first approach, innovative service delivery, and commitment to compliance under ACoP L8 and ISO 9001 standards. Our account managers are the heartbeat of our client relationships, ensuring smooth service delivery and exceptional support.
The Role
As a Customer Account Executive, you’ll be the primary point of contact for a portfolio of clients, responsible for planning, coordinating, and overseeing all aspects of their water hygiene and Legionella compliance programmes.
This is a fully office-based role, working closely with our operational teams, compliance department, and field technicians to ensure services are delivered to the highest standards. You’ll also contribute to bespoke reporting, service level agreements, and regular contract reviews.
Key Responsibilities
- Manage client relationships and act as their trusted advisor.
- Plan and coordinate monitoring, inspection, and remedial works.
- Ensure compliance with ACoP L8 and internal quality standards.
- Liaise with field teams and oversee service delivery remotely.
- Prepare bespoke reports and service documentation.
- Conduct regular reviews and audits of client contracts.
- Identify opportunities for service improvement and growth.
What We’re Looking For
- Proven experience in account management or operational administration, ideally in facilities, compliance, technical services, or the water industry.
- Strong communication and organisational skills.
- Ability to interpret technical reports and compliance documentation.
- A proactive, solutions-focused mindset.
- Comfortable working in a busy and fast-paced office environment
- Knowledge of Legionella control or water hygiene (desirable but not essential).
Why Join W.E.T?
- Be part of a company that values customer service excellence, teamwork, and innovation.
- Work within a friendly and supportive team environment.
- Access ongoing coaching and training and development opportunities.
- Enjoy a role where you can make a difference.
- Help deliver services that genuinely protect public health.
Ready to Apply?
If you’re passionate about client service and want to make a difference in a growing, mission-driven company, we’d love to hear from you.
Job Types: Full-time, Permanent
Pay: From £26,000.00 per year
Benefits:
- Company events
- On-site parking
- Sick pay
Work Location: In person
Application deadline: 29/08/2025
