Join Our Team as a Client Care Coordinator
Do you have a passion for delivering exceptional client service and making people feel truly valued?
Are you organised, proactive, and great at keeping things running smoothly in a busy environment?
We’re looking for a Client Care Coordinator to be the welcoming face of Energy Hair, ensuring every client enjoys a seamless, five-star experience from the moment they arrive to the moment they leave—while also supporting our salon with a small but important marketing role.
About Us
Energy Hair is a large, luxury salon committed to delivering first-class experiences for every guest. Our culture is built on kindness, professionalism, and passion—both for our craft and for the people we serve.
The Role
You’ll be at the heart of our front-of-house operations, ensuring the salon runs efficiently and that every client feels seen, cared for, and remembered. You’ll also play a hands-on part in keeping our clients informed and engaged through occasional marketing activities.
Key Responsibilities
Client Care & Coordination
- Greet clients by name with warmth and professionalism.
- Ensure every guest feels welcome, comfortable, and valued.
- Handle phone calls, emails, and enquiries promptly and politely.
- Manage client check-ins, payments, and re-bookings.
- Maintain accurate appointment schedules and keep stylist columns running smoothly.
- Keep the reception and waiting areas immaculate at all times.
Proactive Support
- Anticipate needs, spot opportunities to enhance the client experience, and take initiative without waiting to be asked.
- Assist with in-salon events and special occasions.
Marketing & Communication
- Send promotional emails and text campaigns to clients.
- Update social media channels with news, features, and salon updates.
- Keep website and client-facing content accurate and engaging.
What We’re Looking For
- Customer-focused mindset – You love helping people feel special.
- Proactive approach – You anticipate needs and take initiative.
- Organisational skills – You can juggle multiple tasks without losing focus.
- Clear communicator – Professional and warm in-person, on the phone, and via email.
- Adaptable experience level – We’re open to candidates with varying backgrounds, from hospitality to retail to office roles—full training will be given.
What We Offer
- Competitive salary plus tips
- Training and professional development
- Discounts on services and products
- Supportive, friendly team culture
- Free parking and staff events
- Hours: 9-5.30 Mon, Tues & Fri | Weds 9-6 | Thurs 9-7
Job Type: Full-time
Pay: £24,420.00-£28,000.00 per year
Benefits:
- Company events
- Free parking
- On-site parking
Work Location: In person
