At Chestnut, we celebrate everything that makes East Anglia special – its people, its produce, and its warm hospitality. As a Central Reservations Executive, you’ll be at the heart of our guest journey, ensuring every accommodation, table reservation, and event booking is seamlessly handled to maximize our revenue potential.
We believe in genuine hospitality, teamwork, and personal growth, so if you’re looking for a career where your skills and passion truly make an impact, this is the role for you!
What You’ll Be Doing:
✔ Managing accommodation, restaurant, and event reservations
✔ Providing exceptional guest service with every interaction
✔ Maximizing revenue opportunities through up-selling and smart booking strategies
✔ Working closely with our pubs, inns, and venues to ensure a seamless guest experience
✔ Collaborating with an energetic and supportive team
What We’re Looking For:
- A friendly, customer-focused attitude with a passion for hospitality
- Strong organizational skills and attention to detail
- Excellent communication skills – both written and verbal
- Ability to multitask and work efficiently in a fast-paced environment
- Previous experience in reservations, hospitality, or sales is a plus!
What’s In It for You?
- A generous bonus scheme
- Big discounts on food & rooms across our stunning venues
- Career development opportunities – we love to see our team grow!
- Access to hundreds of high-street discounts through our Chestnut Hub
- Work anniversary rewards, team parties, and recognition awards
- Flexible working – 5 days out of 7, including some weekends
- Due to our location, having your own transport is recommended
- ( We’re just 10 minutes from Bury St Edmunds, 15 minutes from Mildenhall, and 10 minutes from Newmarket)
Ready to be part of something special? Join our Chestnut family and help us create unforgettable experiences for our guests.
Apply today!
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