Nightshift Pest Control was formed in 2013 specialising in both reactive and proactive preventative pest control across London and the UK with a varied client portfolio to include Airports, famous Department Stores, 5-star Hotels, Casinos and Restaurant Chains, Universities, Councils, NHS Trusts, Housing Associations, and government contracts. Service delivery is at the heart of everything we do. Our offices are based in the Pantiles in Tunbridge Wells (5-minute walk from station). Our office is open Monday to Friday 8.30am to 5.30pm.
Due to expansion of the company, we currently have a fantastic opportunity for a Bookings Coordinator to join our friendly team. You will be working alongside our other bookings coordinators and schedulers. The role involves manging both PPM and reactive jobs for a key client. It is a varied role, so a flexible and adaptable approach is required, as well as a passion for customer service delivery.
This is a tempt to permanent full-time role. The hours are 40 hours per week, worked Monday to Friday, 8.30am to 5.30pm.
Nightshift Pest Control prides itself on our excellent customer service, client retention and the ability to jump as soon as our clients have a problem. You will have the ability to work well within a fast-paced environment quickly adapting, working under pressure, constantly reviewing and re-prioritising as workload pressures shift.
The responsibilities of the role will include.
· Managing a key client account from beginning to end
· Answering inbound calls and assisting clients with enquiries and bookings of appointments.
· Responding to emails through booking in appointment or answering client queries.
· Update jobs with changes and status's of each job.
· Contacting customers to book in appointments.
· Provide a high level of personalised customer service at all times
· Liaise with our technicians to book follow on appointments for clients
· Update of systems to ensure clients receive copies of our reports or quotations.
· Compiling quotations to send to client for extra works
· Managing adhoc jobs from ordering materials, access equipment and RAMS.
· Updating clients on the status of jobs
· Ensuring good communication is maintained between all stakeholders, managing expectations, and looking for areas that need improvement
You would be playing a vital role within an expanding business, as first point of contact for our clients, delivering excellent customer service and exceeding their expectations. You will have the ability to work well within a fast-paced environment quickly adapting, constantly reviewing and re-prioritising as workload pressures shift.
The office currently manage emails out of hours for any urgent call outs come through. This is part of a rota and is currently 1 in 6 weeks. This involves monitoring emails on your phone for any emergency call outs requests. If any do come through out of office emails, you only need to respond to the client to acknoelwdge email and send through to our on-call service management team who will attend site and answer the phone to any other queries. Any other emails can be responded to when the office reopens on Monday morning. This can all be done via emails on your phone. You are not expected to be in the office or need a laptop to be able to carry out on-call.
Desired experience and qualities;
- Excellent communication skills and telephone manner.
- Confident individual.
- Previous experience within customer service role.
- Working within a face paced environment.
- An ability to deal professionally and calmly with clients and engineers over the phone at all times
- Good working knowledge of Microsoft Office applications
- Ability to multi-task and work on your own initiative in a busy environment
· Meticulous attention to detail
Benefits
· 22 days annual leave per year + bank holidays (Entitlement increases incrementally over period of employment up to a maximum of 25 days after 5 years).
· After 1 year of employment, employees are eligible to have their birthday off (as an additional day, not taken as part of your annual leave entitlement) subject to overall performance and low absence levels.
· Auto-enrolment into Government pension scheme
· Medicash Benefit Package
· Life Assurance
· Monthly £100 performance bonus
· Flexible working (Start early to finish early, start later to finish later, work through lunch) subject to rota between hours of 8am to 6pm.
· Opportunity for progression due to expanding business
To apply for the role please send your CV with a covering letter to include a summary of why you are suitable for the position.
Job Types: Full-time, Temp to perm
Contract length: 3 months
Pay: £25,500.00-£27,000.00 per year
Benefits:
- Company pension
- Flexitime
- Free parking
- On-site parking
- Referral programme
Education:
- A-Level or equivalent (preferred)
Experience:
- Customer Support & Client Services Occupations: 1 year (preferred)
- customer service: 1 year (preferred)
Work Location: In person
