Booking Officer

Job summary

We're looking for an organised and proactive Booking Officer to join our team, based at Wynford House in Yeovil. In this role, you'll provide efficient and accurate booking and administrative support for Yeovil District Hospital and Musgrove Park Hospital, helping to keep services running smoothly for both patients and staff.

You'll also offer friendly and professional reception support to Outpatients at Yeovil District Hospital when needed, ensuring a warm welcome and great first impression.

This role calls for flexibility, attention to detail, and strong administrative skills. You'll be working across multiple hospital systems, adapting to different tasks and priorities in a busy, supportive environment.

Make a real difference in a role where your organisational skills directly improve patient care.

Main duties, tasks & skills required

Deal with day to day correspondence, provide a booking service to patients and other parties in a friendly and professional manner.

Receive telephone calls, accepting messages on behalf of team members and taking appropriate action where necessary.

Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.

Reception duties in Outpatients YDH.

Process referrals and arrange appropriate outpatient appointments.

Participate in team and Trust meetings as requested.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job description

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Please note this role is based at Wynford House, Lufton Way, Yeovil with occasional shifts at Yeovil District Hospital covering Outpatient reception
The shift pattern is Wednesday, Thursday and Friday 8.30am - 5pm with one hour break

Person specification

Qualifications

Essential

5 GCSEs or equivalent qualifications including English Language Grade A - C. NVQ level 3 in Business Administration or Customer Service or equivalent qualifications or relevant experience.

Experience

Essential

Proven experience of providing customer focussed service. Proven experience in an administrative role. Proficient IT skills including keyboard skills and experience of Microsoft packages. Proven experience of effective communication including with distressed, anxious or angry individuals and able to escalate where appropriate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact:

Tracey Turk

[email protected]