About NOW Group
NOW Group is a social enterprise committed to supporting people with learning difficulties and autism into sustainable employment and meaningful lives. We deliver a range of services including training, employment support, and social enterprise initiatives.
NOW Group has recently secured a contract to deliver the Skills For Life & Work Programme across sites in Belfast, L/Derry and Enniskillen. The programme supports individuals with disabilities and additional needs to gain qualifications, develop essential life skills and prepare for employment.
The Role
The Administration & Compliance Officer will play a key role in ensuring the smooth operation of administrative processes and maintaining funder compliance across the Skills for Life and Work programme. You’ll be the backbone of our operational integrity—supporting the delivery team, completing participant paperwork, monitoring data, and ensuring we meet the highest standards of governance.
Key Responsibilities
1. Provide administrative support across Skills for Life and Work Programme.
2. Monitor phone/e-mail/website/social media enquiries and assign referrals to relevant staff.
3. Complete programme enrollment paperwork for participants onto TAMS system.
4. Record participant attendance and complete admin tasks associated with participant absences.
5. Work closely with training team to registered courses with awarding body and training literature is produced in advance of training delivery.
6. Gathering and maintaining evidence of long term and short-term outcomes for participants.
7. Complete compliance checks and participant audits as required.
8. Assist with reporting requirements for funders, regulatory bodies and senior management.
9. Record minutes of respective team meetings.
10. Undertake any other administrative duties that may be required in line with the role.
11. Maintain internal CRM system with accurate information for analysis.
What We Offer
At NOW Group, we value and invest in our team. As part of our organisation, you’ll benefit from:
- Generous Leave: 25 days annual leave plus 12 statutory days (pro-rata).
- Health Cash Plan: Available after successful probation.
- Wellbeing Support: Confidential staff counselling and financial advisory services.
- Pension Scheme: 5% employer contribution.
- Flexible Work Initiatives: Including the Bike-to-Work scheme, holiday purchase options, and more.
About The Role
Additional Information
- Employment is subject to an Enhanced AccessNI Disclosure check.
- NOW Group is committed to fair recruitment practices. Policies on safeguarding, recruitment of ex-offenders, and data protection are available upon request.
Required Criteria
- 1. English and Maths at Level 2 e.g. GCSE (Grade C or above).
- 2. Competent in the use of Microsoft Office with demonstrable proficiency in MS Word and Excel.
- 3. At least 2 years recent relevant administrative or secretarial experience.
- 4. Relevant experience of setting up and maintaining effective filing and reporting systems.
- 5. Relevant experience of completing quality checks or audits.
- 6. Understanding of GDPR and basic compliance principles.
- 7. Excellent organisation & time management skills.
Desired Criteria
- 1. A full current driving license and access to a car. Consideration will be given to alternative travelling proposals in respect of applicants with a disability who cannot hold a license.
- 2. Level 2 qualification in Administration/Business Administration or working towards this.
Skills Needed
About The Company
At the heart of the NOW Group’s mission is its commitment to empowering individuals to gain skills and access meaningful employment. It achieves this through tailored employment academies, which provide participants with industry-specific training and work placements, and through their social enterprise businesses Loaf Catering and Cafes and Loaf Pottery.
One of the best-known contributions from the NOW Group is the JAM (“Just A Minute”) Card® - a tool that allows people with invisible disabilities to discreetly ask for patience in everyday interactions. It’s a very successful initiative with over 182,500 users and 3, 000 global organisations regarded as being JAM Card Friendly.
The NOW Group’s impact is driven by innovation, dedication, and an unwavering focus on changing lives for the better.
Company Culture
At NOW Group, our culture is what sets us apart. It’s built on collaboration, compassion, and a shared belief that everyone deserves the opportunity to thrive. Across our integrated team — from Training and Employment to Family Service, JAM Card, Loaf Cafés, Catering and Pottery, Social Groups, and vital support services like HR, Communications, Finance and Compliance — we are united by one purpose: to support people with learning difficulties, neurodiverse conditions, ADHD and autism into sustainable employment.
We don’t just work side by side — we work together. Each department brings its own strengths, but our true power lies in our ability to collaborate across teams. Our participants come from all walks of life, and it’s our culture of teamwork, flexibility, and deep empathy that allows us to meet their varied needs with real impact.
In 2024/2025 alone, our culture of care and commitment helped place nearly 400 people into meaningful, sustainable employment across Ireland and supported 2,168 individuals to achieve 1,824 qualifications. These aren’t just statistics — each number represents a life transformed, a family supported, and a community benefitted.
What truly defines our team is heart. We care deeply — not just about the work, but about the people behind it. Our team members show up every day with passion and purpose, knowing that their efforts are making a lasting difference. They don’t see targets — they see individuals, and the ripple effect that a single opportunity can have.
Company Benefits
Benefits at NOW Group
NOW Group is dedicated to the wellbeing and growth of our employees, offering a comprehensive benefits package designed to support both personal and professional needs. We provide 25 days of annual leave plus 12 statutory days (pro-rata), allowing ample time for rest and rejuvenation.
We prioritize health and wellness through a Health Cash Plan, which becomes available upon successful completion of the probationary period, and confidential staff counseling and financial advisory services, ensuring support for your physical, mental, and financial health.
To help plan for the future, we offer a Stakeholder Pension Scheme with a generous 5% employer contribution. Employees can also take advantage of our Bike to Work scheme and holiday purchase options, promoting flexibility and convenience.
Our flexible working initiatives, including a hybrid working model, and various wellbeing programs, reflect our commitment to fostering a positive and adaptable work environment for all team members.
Vacation, Paid time off, Cycle to work, Competitive salary, Long service recognition, Hybrid Working, On the job learning, Progression opportunities
Salary
£28,250.00 per year
