Workshop & Counter Assistant
With continued growth within the company, an exciting opportunity has arisen for a workshop/counter assistant. The right candidate will support the team with the company's growth plans for our workshop, showroom, and e-commerce website.
As a workshop/counter assistant, you will be confident, engaging, and committed to supporting the team.
This is a permanent position with a well-established family-owned garden machinery company.
The right candidate will be trained on the company’s modern operating systems.
Key Responsibilities:
- Liaison with our customers via telephone, email, online chat, and in our showroom
- Looking up and finding parts for customers and mechanics in the workshop
- Booking in machinery and arranging customers' machines to be delivered back.
- Ability to deliver back machines if needed - experience driving a LWB van will be required.
- Good product knowledge for products we sell, and the ability to find the right machine to suit the customer's needs.
- Creating invoices and taking payments from customers (cash, cheque or card)
- Arranging supplies for our workshop and grounds maintenance department
- Processing online orders and despatching orders
- Help organize daily workshop jobs and perform quality control on completed ones.
The Successful Applicant:
- Strong administrative skills, including data entry, filing, and email correspondence
- Strong organizational and planning skills
- Good attention to detail and accuracy
- Excellent written and verbal communication
- The ability to work under pressure and to deadlines
- Experienced in using Microsoft Office, especially Excel, Outlook & Word
- To be able to work well as part of the team and maintain a positive attitude
- Ability to communicate effectively and to operate as part of a team
This is a warehouse and office-based role.
Start Date: Immediate, but subject to successful candidates' notice period
Hours: Monday-Friday 9am-5pm
Job Types: Part-time, Permanent
Pay: From £12.21 per hour
Benefits:
- Employee discount
- On-site parking
- Store discount
Experience:
- Heavy lifting: 5 years (required)
- Microsoft Office: 5 years (required)
- Garden Machinery: 2 years (preferred)
- Driving LWB Van: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person