Heritage Vets is an Independent Vet Practice in Dalkeith, Midlothian.
We are hiring an additional Receptionist (part time considered for the right candidate) to join our amazing team and be part of our incredible journey! We love being vets, and are excited to continue to build a team of like minded people to help take care of our clients and patients.
We strive for excellent client and patient care, and consider going the extra mile our norm. Our reception team are pivotal in our ability to provide an excellent service for our four legged friends and their owners and we consider this a very important role in our clinic.
Training and development is fully supported. Full time is 38.5h/week (30 minute lunch) but we can be flexible! 6.6 weeks holiday including Scottish bank holidays, your birthday off and private health care if desired.
Responsibilities:
- Greet and check-in clients and their pets in a friendly and professional manner
- Answer phone calls, schedule appointments, and provide information to clients
- Maintain accurate records of client information, medical history, communications and treatments
- Assist Vets and Nurses with various tasks as needed
- Handle financial transactions, including processing payments and managing invoices
- Maintain cleanliness and organization of the reception area and waiting room
Experience:
- We require a minimum of 6 months veterinary receptionist experience
- Knowledge of veterinary terminology, procedures, and medications
- Strong customer service skills with the ability to communicate effectively with clients
- Excellent organizational skills and attention to detail
As a Veterinary Receptionist, you will play a crucial role in providing exceptional customer service to our clients while assisting with administrative tasks in a fast-paced veterinary clinic. This position requires strong communication skills, attention to detail, and the ability to multitask effectively. If you have a passion for animals and enjoy working in a team-oriented environment, we encourage you to apply.
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Types: Full-time, Permanent
Pay: From £13.00 per hour
Expected hours: No less than 30 per week
Benefits:
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Private medical insurance
Experience:
- Veterinary Receptionist: 1 year (required)
Work Location: In person
Application deadline: 08/08/2025
Reference ID: HV Reception
Expected start date: 01/09/2025