The role involves working closely with clinical and administrative staff to ensure smooth day-today operations, ensure effective communication and support the delivery of patient care.
- To provide efficient and accurate typing services, including clinical letters, investigation results, and general correspondence.
- Maintain patient records and relevant documentation using the electronic systems (e.g., EPR), ensuring accuracy and compliance with data protection standards.
- Act as a key communication link between medical secretaries, ensuring all information is passed on promptly and confidentially.
- Schedule and amend patient appointments on EPR, contact patients regarding clinic appointments, and help meet departmental deadlines and clinic capacity targets.
- Perform general administrative duties, including filing, printing, photocopying, scanning, and answering telephone calls in a courteous and professional manner.
- Prioritise workload effectively and work under pressure to meet deadlines, always maintaining a high level of accuracy.
- Provide cross-cover for colleagues across specialties or sites as required, particularly during periods of absence, as directed by the line manager.
- Attend and complete all mandatory training.
We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children’s and young people’s services; end of life care and outpatient and diagnostic imaging services.
We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.
We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS – yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members – patients, staff and the local community.
Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first.
The post holder will adhere to the Data Protection Act and maintain confidentiality at all times.
Applicants should have self-awareness as to the boundaries of their role, i.e. know when to seek advice rather than act independently.
Liaise with departments and wards, in order to promote a good working environment, integration of research and open channels of communication.
To set a high personal standard of work.
Any other ad-hoc duties commensurate with the grade.
Have a flexible approach to meet the needs of the service
Contribute to team meetings by:
Sharing ideas
Suggesting and developing improvements to systems and processes
Taking responsibility for own agreed actions as appropriate
Ensuring that the needs of the service continue to be met in the absence of colleagues
Induction of new team members: