JOB TITLE: Spa Receptionist
JOB REFERENCE: SREC 08/25
REPORTING TO: Spa Operations Manager
HOURS: Full-time position based on 5 days out of 7, including weekend work. Shift patterns are varied, early morning/daytime and evenings.
LOCATION: Roe Valley, Limavady
SALARY: £12.21 per hour
About Roe Valley:
Overlooking its own 18-hole golf course and set amidst the gorgeous surroundings of the Roe Valley Country Park, the resort is the perfect place to enjoy a couples retreat, golfing break or a family getaway. Kids can splash into fun with slides and inflatable jet skis in the pool, climb, swing and explore the adventure playground, and enjoy endless laughs in the arcade and helter skelter, as well as trying their hand at driving our mini 4x4s. Choose from our 118 guestrooms or 3 dog-friendly residences. Home to a soothing spa, boasting a thermal suite, as well as a hot tub, sauna and steam room. Dine in the delicious Coach House restaurant, with Fratelli coming soon where kids can enjoy building their own pizzas. We look forward to welcoming you!
About the role:
As a Spa Receptionist, you will focus on maintaining the Spa front-of-house systems and procedures, maximising sales, and ensuring high customer service standards are always maintained.
We pride ourselves on delivering a very high level of customer care, knowledge, and a friendly attitude. We strive to ensure all guest experiences are seamless and guest expectations are met with excellent customer service.
If you are seeking to progress in your career and join an award-winning, supportive team then we would love to hear from you!
About The Role
Job Description:
The main duties include but are not limited to;
- Working within office guidelines to ensure that all client bookings are accurate.
- Dealing with any guest queries, ensuring the guest experience is seamless and that all expectations are met with excellent customer service.
- Looking after our members
- Dealing with all client queries by phone, post, online, and face-to-face.
- Maintaining a good knowledge of all the Resort’s services in order to deal with daily client queries and bookings.
- Identifying and maximising sales opportunities in all client queries/contact.
- Producing invoices and handling monies with accuracy, providing receipts as required.
- Carrying out Front of House procedures as per the daily checklists.
- Carrying out administrative duties as required.
- Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.
The Person:
Essential Criteria, applicants must have;
At least 6 months’ experience working in a dynamic, environment in a customer-facing role.- Proven experience of multi-tasking various job duties in a fast paced environment.
- A good customer service background.
- Confident administrative and IT skills to include word and excel.
- Have a keen interest in beauty, fitness, or the well-being industry.
- Strong interpersonal and communication skills.
- Warm, friendly, and energetic with great pride in your overall appearance.
- A flexible work approach and be available to work weekdays and weekends.
- A warm, friendly, and energetic with great pride in your overall appearance.
- Experience or an interest in the hospitality industry.
- Sales Experience
Desirable Criteria;
- Previous experience working as a Receptionist.
- Previous experience working in a spa environment.
- Experience or an interest in the hospitality industry
Perks of the job!!
We’re passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities. Why work for us? Click here to find out more! https://www.galgorm.com/why-work-with-us.html
We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.
Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department, please contact hr@galgorm.com
GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS
Required Criteria
Skills Needed
About The Company
Roe Valley Resort
A relaxing break in one of Northern Ireland's Premier Golf and Spa Resorts.
Located just 15 minutes from the City of Derry Airport, within easy reach of Derry-Londonderry's historic walled city and the world famous Giant's Causeway, the Roe Park Resort blends the charm of an Irish country house hotel with the comfort and amenities of a modern 4-star golf and spa resort.
Whether you're travelling for business in Derry-Londonderry or the North West, in search of the perfect Northern Ireland golf or spa break, planning a special occasion or simply sampling the history and natural beauty of Northern Ireland, we invite you to enjoy some of the finest hotel, golf and leisure facilities that the North-West of Ireland has to offer.
118 guest rooms and luxury suites
2 Self Catering Houses - The Lodge and The Cottage
18 hole parkland golf course and driving range
Elemis spa perfect for a relaxing spa break
Two award-winning restaurants and bars
Adjacent to the stunning Roe Valley Country Park including fishing, canoeing and walking trails
Beautifully restored 18th century buildings
One of the most picturesque wedding venues in Northern Ireland, Ideal for exploring the Northern Ireland coastline and Giant's Causeway
Where modern luxury meets traditional Irish charm and hospitality.
Company Culture
Galgorm Collection Resort
A luxurious retreat in the heart of Northern Ireland’s countryside.
Nestled in 380 acres of lush parkland along the River Maine, just 30 minutes from Belfast, Galgorm Collection Resort is Northern Ireland’s premier luxury resort, offering a blend of traditional elegance and modern indulgence.
Whether you’re seeking a romantic getaway, a relaxing spa retreat, a world-class golfing experience, or a business escape in a serene setting, Galgorm provides an unparalleled experience with exceptional service, award-winning facilities, and breathtaking scenery.
- 125 elegantly designed guest rooms and suites
- Exclusive self-catering lodges, cottages, and shepherd huts
- Award-winning Thermal Spa Village, the largest in Ireland
- Signature treatments featuring Aromatherapy Associates and Gaia Skincare
- Three acclaimed restaurants offering gourmet and casual dining
- Chic cocktail and whiskey bars with extensive selections
- Championship golf course nearby, with bespoke golf packages
- Riverside hot tubs, saunas, and hydrotherapy pools
- Luxurious wedding and event venues with scenic backdrops
- Perfect base for exploring the Causeway Coast and Glens of Antrim
Where world-class relaxation meets authentic Irish hospitality.
Company Benefits
Join us, and embark on a fulfilling journey, not just as an employee but as a cherished member of the Galgorm Collection family.
Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Open office, Competitive salary, Preferential room rates, Family and friends rates, Discount on spa treatments or products, Discount in gift shop, Free meals during shifts, Free parking or Discounted parking , Social Opportunities, Employee Recognition Scheme
Salary
£12.21 per hour