Spa Receptionist
Health Club
The Langham, London; Europe’s first Grand Hotel, is currently recruiting for a Spa Receptionist to join our talented Chuan Body + Soul team. In this role, you will take overall responsibility for providing a welcoming first impression for visitors by maintaining a well-run reception area for the spa.
In the role of Spa Receptionist (Concierge), your key focus will be to:
- Extend a welcoming experience for our guests and members
- Process enquiries / reservations using Book 4 Time Spa software
- Follow Forbes and brand standards
- Create memorable experience for every guest
- Lead Chuan Body and Soul guest journey
- Adhere to the operating procedures of Chuan Body + Soul
- Be fully aware of treatment menus and product knowledge
- Promote all aspects of Chuan Body + Soul
- Ensure billing accuracy
- Maintain clear lines of communication within the Spa and hotel in general
- Be able to start work at 06:45 am if scheduled to work the early shift and finish 09:15pm if on a late shift
Do you have? -
- Previous experience in a similar 5* environment
- Warm and welcoming personality
- A conscientious attitude and eye for detail
- The ability to deliver good customer service
- Initiative and self-motivation
- Confidence to work independently and be resourceful
- Excellent telephone manner
- Knowledge of MS Office and desirably Book 4 Time system
- Excellent communication skills and a good command of English
- Flexibility to work different shift patterns
YOUR BENEFITS
Financial Wellbeing
- Paid Overtime
- Discretionary Service Charge
- 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
- Access to Wagestream – a salary advance benefit
- Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
- Discounted accommodation at The Langham, London for you and your family
- Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
- Up to £750 Recommend a Friend referral bonus
- Seasonal Travelcard loan
- A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
- Company pension plan
- Life insurance
- Discounts in various high street and online shops
Mental Wellbeing
- Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
- Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
- 2 staff parties per year and several colleague social and community events
- Access to the Employee Assistance Programme by Hospitality Action (24/7)
- Access to Qualified Mental Health First Aiders on site
- Most Valued Colleague of the Month and Year Awards
- Long Service Awards
Physical Wellb