We are seeking an enthusiastic individual with excellent customer service and administration skills to join us as a Service Administrator at our Littleport branch.
The main purpose of the role is to provide general administration support to the Service department.
Key Accountabilities
Compilation of departmental documentation to support company policies and procedures
Data inputting, typing, filing, photocopying
Reception cover as and when required
Completion and submission of warranty claims
Compliance with manufacturer warranty procedure
Collating technician timesheets and job cards, inputting info onto system
Creation of service department invoices
Preparing quotations
Answering telephone calls to service dept and directing as appropriate
Contacting customers to arrange collection/delivery of machines
Contacting customers to investigate overdue accounts, communicate departmental promotions/out of season discounts, evaluate customer service etc
Managing PPE kit allocation and cleaning contract
Distribution of Health & Safety bulletins, filing of compliance records etc
As a family-owned business we have strong values which we encourage our colleagues to demonstrate at all times; Professional, Trust, Respect, Caring and Together.
If you feel you can meet the challenge of this exciting and rewarding role, please complete your details below: