“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
About Meliá London Kensington SW7 4PE
Member of Meliá Collection, is an elegant boutique hotel accompanied by the most exquisite service and a refined air. Tradition and avant-garde in the purest English style, this city hotel with elegant rooms and suites fits in perfectly to the most select neighborhood in the city.
Join Our Team as a Reservations and Events Coordinator!
Are you a detail-oriented, organised hospitality professional who thrives on delivering exceptional guest experiences from the first enquiry to final event execution? We’re looking for a Reservations and Events Coordinator to be the single point of contact for all reservations and event operations at our hotel.
This is a key role where you'll independently manage individual bookings, group reservations, and event planning, ensuring every detail is captured and executed flawlessly. You’ll be working closely with various departments and liaising directly with guests and clients to ensure a seamless and memorable stay or event.
Key Responsibilities:
Accurately handle all individual and group bookings using the hotel’s PMS.
Prepare and send contracts, confirmations, and event communication to clients.
Coordinate internal logistics and function sheets with relevant departments.
Manage room blocks and monitor pick-up to optimise occupancy.
Process all types of payments promptly, including event billing and third-party transactions.
Liaise with clients to finalise event and reservation details.
Ensure accurate record keeping and effective use of all communication channels.
Provide support with administrative and departmental tasks as needed.
What We’re Looking For:
Experience in reservations, front office, or events within hospitality.
Strong organisational and multitasking skills.
Confident communicator with excellent attention to detail.
Proficient in PMS and reservation systems (e.g., Opera, or similar).
Ability to work independently and take ownership of the full reservations and events process.
Why Work With Us?
Be part of a supportive and passionate team.
Opera knowlodge
Experience in a similar position
Flexibility in shifts
Opportunity to shape guest and event experiences from start to finish.
Competitive salary and company benefits.
Career development opportunities within a growing hospitality environment.
Because belonging to the great Meliá family is being VIP
Holidays: 28 days’ holiday including 8 public holidays- Contributory pension scheme
- Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
- Discounted dental and health cover with HSF
- Great discounts with Melia Hotels Worldwide: (Friends & families discounts)
- Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
- Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives
- Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
- High street discounts: with Perks at Work
- Meals on duty, Payday Parties and Laundry
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.
To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.
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