Operations Technician

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

Universal Production Services seeks an organised and self-motivated individual and team player to join our busy film and television set lighting rental facility, Universal Production Services. The Set Lighting and Rigging Operations Technician is a full-time position and an exciting opportunity to join the growing team at our busy warehouse based in Elstree, Borehamwood.

RESPONSIBILITIES:

Daily duties include but are not limited to;

• Pulling lighting and rigging orders, testing equipment, cleaning equipment.
• Loading and unloading of vehicles and containers by handballing equipment – heavy lifting required.
• Store away and accurately manage any discrepancies from goods in & goods out.
• Work with Senior Operations Technicians and Operations Manager to understand priorities and dispatch deadlines.
• Cleaning and checking lighting equipment as it returns from a production rental.
• Printing equipment job sheets from RTPro software.
• Coordinating with the Account Manager(s) with the day-to-day events that occur when loading and unloading – including short list updates, stock-checks, and proper delegation of sub-rentals.
• Providing and communicating any changes made by the crew and/or production, ensuring that all their needs are met.
• Complete all required paperwork.
• Work with Account Manager(s) to ensure all delivery/pick-up information is correct.
• Ensure all equipment is in good working condition, clean and ready to rent.
• Maintain a productive safe environment.
• General housekeeping of the warehouse.

The comprehension and willingness to go “the extra mile”, work to job completion, finalise all assets & attributes of each day’s work is assumed to be understood for this role.

Qualifications

DESIRED EXPERIENCE:

• Must be physically fit to carry out manual handling (regularly required to move lights, cables and other objects weighing up to 32kg).
• Must be IT literate, comfortable at learning to use our rental software RTPro to process orders and explore stock control.
• Highly motivated, strong ability to multitask, and the ability to flourish in stressful situations.
• Be willing to assist colleagues when time allows to help fulfil orders.
• Knowledge of customer service standards and procedures.
• Ability to organise and prioritise the tasks at hand.
• Exceptional customer service skills with a strong sense of urgency.
• Able to organise, prioritise and execute numerous orders in tandem.
• Must always interact with co-workers and clients professionally.
• Knowledge/interest of Film and Television Lighting and Rigging equipment an advantage, but not essential.
• Ability to interact and communicate with front line production crew and colleagues.
• Ability to navigate through complex situations and personalities.
• Strong computer skills: ability to understand multiple operating systems.
• Work as part of a team to ensure compliance with all health & safety regulations.
• Ability to work in a fast-paced environment.
• Good communication and problem-solving skills.
• Team player.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.