Role Overview
As a Junior Customer Service Representative, you will be the first point of contact for our clients and prospects. Your role is essential in providing outstanding support, resolving enquiries promptly, and ensuring a positive experience that strengthens client relationships. This is a great opportunity for someone starting their career in customer service within the marketing sector.
Key Responsibilities
- Respond to client enquiries via phone, email, and live chat in a professional and timely manner.
- Assist clients with general questions about our marketing services and campaigns.
- Log and track customer interactions, issues, and resolutions using CRM software.
- Collaborate with the marketing and account management teams to ensure client needs are met.
- Escalate complex issues to senior staff while ensuring clear communication with clients.
- Support administrative tasks related to client accounts and service delivery.
- Help maintain up-to-date knowledge of our marketing services and industry trends.
Requirements
- Excellent communication skills, both written and verbal.
- Friendly, patient, and approachable manner.
- Strong organisational skills and attention to detail.
- Ability to multitask and prioritise in a fast-paced environment.
- Basic computer skills and familiarity with CRM systems (training provided if needed).
- Previous customer service experience is desirable but not essential.
- A keen interest in marketing is a plus.
What We Offer
- Full training and ongoing support to help you grow your skills.
- A positive and inclusive working environment.
- Opportunities for career progression within the company.
- Exposure to the marketing industry and client management processes.
How to Apply
Please send your CV
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Liverpool L2 3PF (required)
Work Location: In person