Role Overview
As a Junior Call Centre Operator, you will handle inbound and outbound calls, support customers with enquiries, and promote products and services. This entry-level role offers full training, making it ideal for someone looking to start a career in customer service and sales within the marketing industry.
Key Responsibilities
- Handle inbound and outbound calls professionally and efficiently
- Provide product information and answer customer enquiries
- Support marketing and sales campaigns by promoting services over the phone
- Update and maintain customer records in the database
- Follow scripts and guidelines to ensure consistent service quality
- Work with the team to achieve call and sales targets
Skills and Qualifications
- Strong verbal communication and listening skills
- Confident, polite, and professional telephone manner
- Ability to work well in a team and meet performance targets
- Good organisational and time management skills
- No prior call centre experience required – full training provided
What We Offer
- Comprehensive training and ongoing support
- Opportunities for career development within the company
- A friendly and dynamic working environment
If you’re ready to start your career in customer service and marketing, apply today to join our team as a Junior Call Centre Operator.
Job Type: Full-time
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Yearly bonus
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Location:
- Leeds LS1 (required)
Work Location: In person