Overview of role
Location: Liverpool
The role will serve as a liaison between IS and the wider businesses, acting as a trusted advisor and business integrator. The focus is on understanding the business and its needs, translating them into effective digital solutions, and ensuring technology aligns with business goals and enables business performance. This role is critical for ensuring that IT is not just a service provider, but a true enabler of business value and innovation.
The IS team are based primarily out of Liverpool, comprising Application Support, Development, Security, PMO and Project Management. We deliver IS services across six different ABF Businesses within the Grocery Sector and the jobholder will be assigned to work across 2 businesses.
This is a Permanent role and hybrid working in the office 2 days a week (subject to business needs).
Key Accountabilities
- Work closely with business leaders to understand their goals and challenges, ensuring IT strategies support business objectives.
- Build strong, trusted relationships with stakeholders across the business. Serve as a primary point of contact between business units and IT, ensuring alignment, transparency, and responsiveness.
- Ensure that IT services and support functions are meeting business expectations, escalating and resolving issues where necessary.
- Oversee IT projects from inception to completion for the business unit, ensuring they meet business requirements and are delivered on time and within budget.
- Work with business functions to capture and prioritise technology needs, translating them into structured initiatives and roadmaps that reflect business priorities.
- Represent the business in IT-led projects, ensuring outcomes align with business goals. Champion change and ensure smooth adoption of new technologies and processes.
- Monitor the performance of IT solutions in the business context and track benefits realisation. Advocate for continuous improvement based on measurable business outcomes.
- Identify opportunities where emerging technology can create competitive advantage or operational efficiency. Drive business cases that support innovation.
The Right Person
- Strong background working at the intersection of IT and business, ideally within FMCG environment. Experience in ERP implementation is highly desirable.
- Ability to understand business processes, challenges, and opportunities—and translate them into technology-enabled solutions.
- Exceptional interpersonal and communication skills, capable of engaging technical and non-technical stakeholders.
- Business Analysis & Problem Solving: Skilled in identifying root causes, assessing needs, and driving data-driven decisions.
- Leadership & Influence: Demonstrated ability to lead through influence, manage expectations, and navigate cross-functional dynamics.