Business Support Officer

Job Title: Business Support Officer – NH44 Café Bar Restaurant

Location: NH44 Café Bar Restaurant, Ground Floor, St George’s Shopping Centre, Gravesend, DA11 0TB

Reports to: Business Sales Executive (who reports directly to the Owner)

Employment Type: Full-Time

Job Summary:

NH44 Café Bar Restaurant is seeking a highly organized, tech-savvy, and proactive Business Support Officer to work closely with the Business Sales Executive and the Owner. This role is central to driving the growth of NH44 by managing day-to-day sales coordination, catering and events, marketing campaigns, data analysis, and social media content creation.

The ideal candidate will have advanced computer skills, strong knowledge of AI tools, and the ability to analyze customer habits to help design bespoke menus, ultimately contributing to increased footfall, brand visibility, and overall business success.

Key Responsibilities:

1. Sales & Business Development Support

• Support the Business Sales Executive with daily sales activities, lead generation, and client follow-ups.
• Prepare proposals and presentations for group bookings, catering, and corporate events.
• Maintain CRM systems to track client interactions, sales performance, and conversions.
• Identify opportunities for upselling and cross-selling to increase revenue.

2. Event & Catering Coordination

• Liaise with clients for catering orders, private dining, and special event requirements.
• Coordinate logistics with the kitchen and service teams for seamless event execution.
• Support planning, setup, and promotion for food expos, trade shows, and local events to showcase NH44’s offerings.

3. Marketing & Social Media Content Creation

• Create engaging posts and campaigns across Instagram, Facebook, and other platforms to boost awareness and footfall.
• Use AI-powered design and scheduling tools (e.g., Canva, ChatGPT) to create flyers, videos, and advertisements.
• Monitor campaign performance, track analytics, and suggest improvements for better reach and engagement.

4. Data Analysis & Customer Insights

• Analyze customer purchase patterns, top-selling items, and seasonal trends using AI and data analytics.
• Provide actionable insights to the Business Sales Executive and Owner for sales strategy development.
• Collaborate with the kitchen team to design data-driven, customer-preferred menus and offers.

5. Administrative & Operational Support

• Handle documentation including invoices, supplier orders, contracts, and expense tracking.
• Maintain client databases, event schedules, and marketing contact lists.
• Support the owner with scheduling, reporting, and day-to-day operational tasks.
• Respond promptly to customer inquiries and feedback to build strong client relationships.

Skills & Qualifications:

• Previous experience in business support, hospitality sales, or administrative roles (restaurant/catering preferred).
• Strong proficiency in Microsoft Office, CRM software, social media management, and AI tools.
• Knowledge of data analysis, customer insights, and digital marketing trends.
• Excellent communication and organizational skills with attention to detail.
• Ability to multitask effectively in a fast-paced environment.
• Creative thinking for marketing and promotional campaigns.

Personal Attributes:

• Proactive, results-oriented, and commercially aware.
• A strong team player with excellent interpersonal skills.
• Adaptable and flexible to support evening/weekend events.
• Passionate about food, hospitality, and driving business success.

Reporting Structure:

• Business Support Officer → Business Sales Executive → Owner of NH44 Café Bar Restaurant
• A key link between Sales, Marketing, Operations, and the Kitchen Team, ensuring smooth collaboration to grow the NH44 brand and customer base.

Salary: £25,000 – £42,000 per annum (dependent on experience) + performance bonuses.

Benefits: Staff meals, employee discounts, AI and marketing training, career development opportunities.

Job Types: Full-time, Permanent

Pay: £25,000.00-£42,000.00 per year

Additional pay:

• Performance bonus

Benefits:

• Company pension
• Employee discount
• Store discount
• UK visa sponsorship

Schedule:

• 10 hour shift
• Flexitime
• Overtime
• Weekend availability

Education:

• Master's (preferred)

Experience:

• Hospitality: 5 years (required)

Work Location: In person

Reference ID: NH44 - BD01