The role offers a huge range of opportunity and variety with the chance to make a difference and feel a valued part of an enthusiastic, fast paced, family culture. Please find basic details below;
Administrative Duties, management and maintenance of:
- Active Directory
- Microsoft 365 Administrator
- Workstation/Equipment Inventory
- IT Environment Documentation
- Security Protocols and Best Practices
Resolve daily IT issues, such as:
- Printer connectivity
- Server connectivity
- Wifi/internet issues
- Phone issues
- Peripheral issues e.g. screens not working
- Email address issues/changes/Domain issues
- Communicate with 3rd party support for any daily issues that cannot be resolved internally.
Look after setting up new users or upgrading existing users includes:
- Purchasing new equipment
- Managing logins and access
- Installing software and setting up access and emails and then setting up desk peripherals.
CRM and Reporting
- Setting up access levels
- Basic changes such as field names
- Reports
- Contact 3rd party for issues that cannot be resolved internally.
- New reports required having to go through with support exactly what is needed from order processing/operations.
ERP
- Sorting issues with Sage from order processing
- Balancing ledgers to reset reserved qtys in stock.
- Forwarding correspondence to Sage Support and following up any outstanding tickets
- If improvements are needed or changes to the system, taking this forward with Sage.
- Barcode & Scanning – updating Sage locations regularly so device information is correct.
- Maintenance of new barcoders/scanners, setting up Users and Permissions
- Ensuring Sicon modules don’t expire in the system.
- Any Sicon/Sage updates, ensuring all tests are done prior to full upgrades.
- Implementing and ensuring new add-ons work. i.e MRP etc
- Ensuring the whole intercompany process is working accurately
- Setting up of new companies within Sage, users, permissions and ensuring all working smoothly.
Job Types: Full-time, Permanent
Pay: £35,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- On-site parking
- Profit sharing
Experience:
- IT project management: 2 years (required)
Location:
- Hereford (required)
Work Location: In person
Reference ID: IT/SY