Information Technology System Administrator

The role offers a huge range of opportunity and variety with the chance to make a difference and feel a valued part of an enthusiastic, fast paced, family culture. Please find basic details below;

Administrative Duties, management and maintenance of:

• Active Directory
• Microsoft 365 Administrator
• Workstation/Equipment Inventory
• IT Environment Documentation
• Security Protocols and Best Practices

Resolve daily IT issues, such as:

• Printer connectivity
• Server connectivity
• Wifi/internet issues
• Phone issues
• Peripheral issues e.g. screens not working
• Email address issues/changes/Domain issues
• Communicate with 3rd party support for any daily issues that cannot be resolved internally.

Look after setting up new users or upgrading existing users includes:

• Purchasing new equipment
• Managing logins and access
• Installing software and setting up access and emails and then setting up desk peripherals.

CRM and Reporting

• Setting up access levels
• Basic changes such as field names
• Reports
• Contact 3rd party for issues that cannot be resolved internally.
• New reports required having to go through with support exactly what is needed from order processing/operations.

ERP

• Sorting issues with Sage from order processing
• Balancing ledgers to reset reserved qtys in stock.
• Forwarding correspondence to Sage Support and following up any outstanding tickets
• If improvements are needed or changes to the system, taking this forward with Sage.
• Barcode & Scanning – updating Sage locations regularly so device information is correct.
• Maintenance of new barcoders/scanners, setting up Users and Permissions
• Ensuring Sicon modules don’t expire in the system.
• Any Sicon/Sage updates, ensuring all tests are done prior to full upgrades.
• Implementing and ensuring new add-ons work. i.e MRP etc
• Ensuring the whole intercompany process is working accurately
• Setting up of new companies within Sage, users, permissions and ensuring all working smoothly.

Job Types: Full-time, Permanent

Pay: £35,000.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• On-site parking
• Profit sharing

Experience:

• IT project management: 2 years (required)

Location:

• Hereford (required)

Work Location: In person

Reference ID: IT/SY