Disease Claims Handler

The Claims Handler – Disease & Injury Claims role sits within the GB Retail Claims team, a part of the Corporate Risk and Broking (CRB) Business Unit. The Disease Claims Handler will be responsible for managing and processing liability claims related to diseases. This role involves investigating claims, assessing liability, and ensuring timely and accurate resolution. The ideal candidate will have a strong understanding of insurance policies, medical terminology, and legal regulations related to disease claims in the UK.

Working closely with colleagues in the UK (Ipswich) as well as other business areas, you will ensure high-quality claims service while supporting key client outcomes. This role offers opportunities for professional development, training, and collaboration with clients and stakeholders.

Key Responsibilities

• Claims Investigation: Conduct thorough investigations of disease-related liability claims, including gathering medical records, witness statements, and other relevant documentation.
• Assessment: Evaluate the validity of claims, determine liability, and calculate appropriate compensation based on policy terms and conditions.
• Archaeological Searches: Perform archaeological searches to uncover historical insurance coverage.
• Use of ELTO: Utilize the Employers' Liability Tracing Office (ELTO) database to trace employers' liability insurance policies and ensure accurate apportionment of claims.
• Apportionment History: Assess and document the apportionment history of claims to determine the proportionate liability of multiple insurers.
• Communication: Maintain clear and professional communication with claimants, medical professionals, legal representatives, and other stakeholders throughout the claims process.
• Documentation: Ensure all claims are accurately documented and updated in the claims management system.
• Compliance: Adhere to all legal and regulatory requirements related to disease claims handling in the UK.
• Resolution: Negotiate settlements and resolve claims in a timely and efficient manner.
• Reporting: Prepare detailed reports and summaries of claims activities for management review
• Monitor Key Client Outcomes (KCOs) and ensure compliance with industry regulations.
• Provide quality assurance, claims auditing, and stakeholder management.
• Support continuous improvement initiatives, training, and knowledge sharing within the team.

Skills Required / Qualifications

• 1–2 years of experience in claims handling, particularly disease, injury, and liability claims, preferred but not essential.
• Strong understanding of UK insurance regulations, case law, and legal protocols.
• Excellent investigation, negotiation, and analytical skills.
• Ability to manage multiple claims, stakeholders, and client interactions.
• Strong attention to detail and proficiency in claims systems and reporting.

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.