Third Party Claims Handler
Location: Office Based, Colchester CO1 1TG
Hours: Full Time, Permanent, working 1 in 5 weekends.
Salary: £22,222.20 – £24,000.00 per year DOE
Job Type: Full-time, Permanent
About MPL Claims Management
At MPL Claims, we’re passionate about making the claims process smoother, smarter, and more customer friendly. Founded in 2018 and now part of the ERGO Group, we act as an in-house third-party administrator (TPA), managing a variety of claims—Motor, Property, and Liability—for both internal and external clients.
We’re a tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost-effectiveness for our partners.
The Opportunity
We’re looking for a Third Party Claims Handler to join our fast-paced, high-performing team. In this role, you’ll focus on third-party intervention—contacting claimants to offer our services and managing the claims process from start to finish. If you enjoy working in a dynamic environment where no two days are the same, this role is for you.
Key Responsibilities
- Contact third-party claimants via phone and email to explain and offer relevant services.
- Work to convert third-party claimants into using our intervention services.
- Use our bespoke claims management system to log information and manage claims efficiently.
- Collaborate with external partners (insurers, brokers, repairers, and vehicle suppliers) to ensure claims are processed smoothly.
- Monitor and manage service level agreements (SLAs) and key performance indicators (KPIs).
- Review invoices from authorised partners for accuracy and input them into the system for approval.
What We’re Looking For
- Previous experience in motor claims is desirable, but full training is provided for the right candidate.
- A passion for delivering excellent customer service.
- Strong multitasking skills and attention to detail.
- Confident communicator with professional written and verbal communication skills.
- Comfortable using Microsoft Office and learning bespoke systems.
Why Join MPL?
Working at MPL means being part of a forward-thinking company with genuine opportunities for growth and development. Here’s what we offer:
Benefits:
- Private medical insurance (includes discounted gym memberships, cinema tickets & wellness rewards).
- MPL Wellness Programme – free personal training sessions.
- Health and wellbeing cash back plan.
- Refer-a-Friend Scheme – bonuses for introducing great talent.
- Learning & Development – clear progression paths and support for professional qualifications.
- Annual Leave – 20 days annual leave which increases with service.
- Birthday Off – enjoy a paid day off for your birthday!
- Social Events – summer and Christmas parties, regular team socials.
- Pension Contribution – 4% employer contribution.
- Death in Service cover.
Interview Process
- Initial Screening Call – with our Talent Acquisition team to discuss your experience and interest.
- In-Person Interview – with the Talent Acquisition team and Claims Team Leader. This will dive deeper into your experience, skills, and potential fit.
Background Checks
As an FCA-authorised company, all successful applicants will undergo standard background checks, including a DBS, credit check, and references.
Ready to Join Us?
If you’re passionate about customer service, excited by innovation, and want to be part of a growing, supportive team—we’d love to hear from you!
Job Types: Full-time, Permanent
Pay: £22,222.20-£24,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free fitness classes
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
Schedule:
- Monday to Friday
- Weekend availability
Application question(s):
- This role is based from our Colchester office, CO1 1TG, is the commutable for you?
- This role includes working 1 in 5 weekends, is this something you can commit to?
Experience:
- Customer service: 1 year (preferred)
Work Location: In person