Customer Support
Bury, Manchester (BL9) — Office-Based, Full-Time
£24,000–£25,000 + 10% Annual Bonus
Join Crown Gas & Power – Energy Supplier of the Year!
For over 3 years, we've led the Citizens Advice Non-Domestic Energy Supplier Table — and it's all thanks to the dedication and professionalism of our Customer Service team. Now, we're looking for another exceptional advisor to join our award-winning company.
About the Role
In this fast-paced and rewarding position, you'll be the first point of contact for customers, helping resolve enquiries and delivering outstanding service across phone, email, and live chat. You will be working alongside our change of tenancies team delivering seamless transitions for customers supply. You'll also play a key part in improving processes and ensuring our customers stay happy and informed.
What We're Looking For
We're seeking someone with:
- 2–3 years of current experience in a customer service role (ideally office-based or in a contact centre).
- A background in the Energy sector, specifically dealing with change of tenancies.
- A stable work history — you're reliable and committed.
- Confident communication skills, strong attention to detail, and a proactive mindset.
- Competency in Microsoft Office, particularly Excel.
What You'll Get
- £24,000–£25,000 basic salary + 10% annual bonus
- 25 days holiday plus bank holidays
- Flexitime, free parking, and well-being support
- A tight-knit, supportive team environment with opportunities to grow
If you’re a customer-focused professional who takes pride in doing the job right — and staying with a team that values you — we’d love to hear from you.
Apply today and let’s talk about your next move. Please provide your most upto date CV including most recent employment for us to review.
Job Types: Full-time, Permanent
Pay: Up to £25,000.00 per year
Benefits:
- Additional leave
- Canteen
- Casual dress
- Childcare
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
Experience:
- Office based customer service: 2 years (required)
- Energy: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: G&P Customer Service