Customer Service Representative - Pet Cremation Services ( Part time / Remote )
About the Role
We are seeking compassionate and empathetic Customer Service Representatives to join Pet cremation UK. You will be the caring voice that guides pet owners through one of the most difficult times in their lives, helping them arrange dignified farewell services for their beloved companions.
Available Positions:
Option 1: Weekend Representative
- Schedule: Saturday & Sunday, 10 hours per day (20 hours/week)
- Salary: £1,000 per month
Option 2: Saturday Representative
- Schedule: Saturday only, 10 hours per day (10 hours/week)
- Salary: £500 per month
Both positions are fully remote
Key Responsibilities
- Handle inbound calls from grieving pet owners with exceptional empathy and sensitivity
- Make outbound calls to customers who have requested a call back
- Guide customers through the cremation booking process with patience and understanding
- Provide clear information about our services, pricing, and timelines
- Maintain accurate customer records and booking details
- Offer emotional support while maintaining professional boundaries
- Coordinate with our operations team to ensure smooth collection
Essential Requirements
- Exceptional verbal communication skills with a naturally calming phone voice
- High level of empathy and emotional intelligence
- Experience in customer service, preferably in sensitive or bereavement-related fields
- Ability to remain composed and supportive during emotional conversations
- Strong listening skills and patience
- Reliable internet connection and quiet home workspace
- Availability to work weekends (Saturday only or Saturday & Sunday depending on role)
Desirable Qualities
- Understanding of grief processes and bereavement support
- Ability to work independently with minimal supervision
- Professional telephone manner and articulate speaking voice
What We Offer
- Meaningful work helping families during difficult times
- Flexible remote working arrangement with weekend-only schedules
- Supportive team environment
- Opportunity to make a real difference in people's lives
- Comprehensive training on our services and customer care approach
How to Apply
Please send your CV along with a brief cover letter explaining:
- Which position you are interested in (Weekend or Saturday only)
- Why you feel you would be suitable for this sensitive role
- Any relevant experience in customer service, bereavement support, or pet care
Job Type: Part-time
Pay: £500.00-£1,000.00 per month
Expected hours: 10 – 20 per week
Benefits:
- Work from home
Work Location: Remote