To use a variety of communication techniques (i.e. telephone, email and face to face) to all levels of hospital staff including external agencies and contacts To support office and telephone cover across the ENT and Audiology department Carry out administration tasks as appropriate, this includes photocopying, scanning, filing, collating information & collating reports. Book appointments and review waiting lists under the guidance of the admin team. To assist the reception and admin team by adding waiting lists Work as part of the ENT & Audiology reception team which on occasions will require covering reception alone during lunch breaks and sickness (support will be available in the admin office if needed) When working on reception engage with the nursing, clinical and audiologist teams, this may require the post holder to engage in conversations with clinicians and audiologists during clinic As a part of the role the post holder is required to go to other parts of the hospital to collect patient case notes To ensure that the Patient Document Tracing (PDT) system is kept up to date with the movement of patient case notes both into and out of the department.

To have a knowledge and understanding of the APNs (Administrative Procedure Notes) regarding the preparation and management of patient case notes and waiting list/appointment booking Maybe required to support other areas such as the ENT secretaries and ENT admissions team.