Company Background
Parcel2Go is the UK’s largest parcel delivery marketplace, shipping over 30 million parcels annually. We simplify shipping for individuals, small businesses, and marketplace sellers, offering an affordable alternative to traditional postal services. Our innovative tools—like SmartSend—help frequent senders manage shipments effortlessly across eBay, Amazon, Shopify, and Etsy.
With cutting-edge technology and a 24/7 support team, we are revolutionising parcel delivery. Partnering with global couriers, we save customers time, effort, and money while redefining UK parcel delivery.
Why Join Us?
- Contribution: Play a key role in optimising CRM strategies to enhance customer engagement.
- Hybrid working: Enjoy a balanced work-life with a mix of office and remote working (2 days in the office, 3 days WFH).
- Innovative Culture: Be part of a team that values creativity and continuous improvement.
- Collaborative Environment: Join a passionate team delivering exceptional digital experiences.
The Opportunity
As a CRM Executive at Parcel2Go, you will help enhance customer communications. Reporting to the CRM Manager, you’ll support CRM system setup and maintenance, ensuring marketing efforts are data-driven and fully integrated.
If you're ambitious, analytical, and passionate about CRM and digital marketing, we’d love to hear from you!
Your Key Responsibilities
- Triggered Communications: Review and improve the setup of automated communications across Parcel2Go and our White Label brands.
- Performance Monitoring: Track CRM campaigns, ensuring accuracy and effectiveness.
- Data Analysis: Collaborate with the Analytics team to gain insights beyond basic metrics, linking data to customer segmentation.
- Lifecycle Programs: Develop and implement email programs aimed at maximising customer retention and reducing churn.
- Promotional Campaigns: Manage the end-to-end process of promotional emails, from planning and creation to testing, deployment, and analysis.
- CRM Campaigns: Oversee CRM initiatives for Parcel2Go and establish relevant campaigns for our White Label brands.
- Customer Journey Optimisation: Map and enhance customer journeys, identifying churn points and implementing improvements.
- Cross-Functional Collaboration: Work closely with IT, Customer Service, and Marketing teams to ensure cohesive and effective communication strategies.
What we’re looking for
- Experience: Ideally 1+ years in a CRM or email marketing role with campaign management and data analysis experience.
- Technical Skills: Proficiency with email marketing platforms; knowledge of HTML and cross-device email testing is a plus.
- Analytical Mindset: Strong numerical and analytical skills, with the ability to derive actionable insights from data.
- Communication: Excellent verbal and written communication skills, capable of articulating complex information clearly.
- Organisation: Ability to manage multiple projects, prioritise tasks, and meet tight deadlines.
- Team Player: Collaborative attitude with strong interpersonal skills, fostering positive relationships across departments.
- Attention to Detail: Meticulous and methodical approach to work.
- Proactivity: Self-starter with a passion for innovation and continuous improvement in the CRM space.
What you’ll gain
- Professional Growth: Gain hands-on experience in CRM strategy and develop your career within a dynamic company.
- Meaningful Impact: Play a key role in shaping the customer engagement approach of a market-leading organisation.
- Innovative Environment: Thrive in a forward-thinking workplace that encourages creativity and experimentation.
- Supportive Team: Join a collaborative team committed to excellence and continuous development.
Interested in joining us? Apply today and help shape the future of the UK’s parcel delivery market.
Job Type: Full-time
Pay: Up to £28,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Flexitime
- Free fitness classes
- On-site gym
- On-site parking
- Paid volunteer time
- Transport links
- Work from home
Work Location: Hybrid remote in Bolton BL6 4SD