Head of CRM

Whitbread PLC
£65,152 - £82,497 a year
Central Bedfordshire, England
Full time
1 week ago
Job Title: Head of CRM
Location: Whitbread Court, Dunstable LU5 5XE. Hybrid working with a minimum of 3 days in the office.
Salary: Competitive
Job type: Full Time

We’re Whitbread, the UK’s number 1 hospitality business and the home of Premier Inn and we’re hiring a Head of CRM to lead the strategic direction and execution of CRM across the organisation, enhancing customer engagement, loyalty, and lifetime value through data-driven, personalised, and omnichannel customer experiences. In this role you’ll define and deliver our next phase of customer led growth, leading a team of dedicated CRM professionals to increase customer lifetime value and improve customer experience, across our business and leisure customers both in the UK and Germany.

With a customer base in excess of 5 million, our CRM channel is going from strength to strength and we’re looking for an experienced CRM leader with strong change management and transformation delivery experience to take ownership of driving the next phase of our journey.

What you’ll do
What we need:
Why you’ll love it here:
We’re Whitbread the UK’s largest hospitality business with over 1,200 hotels and restaurants across the UK but we’re more than that. We’re the 38,000 people who make everyday experiences special that delight over 5 million guests every month.
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.
Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as lesbian, gay, bi, trans, and non-binary or those who use a different LGBTQ+ term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.
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