Compliance Officer
£23,874.99 per annum
Hybrid based role within our Customer Contact Centre in Wath upon Dearne, Rotherham, S63 7ER
Full Time - 37.5 hours per week, Various Shifts
Who We Are
Our G4S Customer Contact Centre in Wath Upon Dearne provides advice and support to the public on behalf of our clients. We have experienced rapid growth and are now a team of over 2000 people who spend their day helping people.
About the Role
As a member of the department monitoring and audit function, you will support the achievement of contractual measures across all client work streams by engaging, coaching and motivating all colleagues to adhere to G4S and client processes to ensure operational excellence is achieved, as well as process and contractual compliance.
Key Responsibilities
Carry out multiple operational processes to ultimately ensure the departmental compliance/security is upheld and the operation is not at risk.
Assess and process system access requests.
Implement and adhere to all departmental quality requirements including Business Continuity and Disaster Recovery processes.
Support internal and client compliance audits to ensure requirements achieved.
Ensure all risks and concerns around department quality are flagged to the relevant bodies, followed up and analysed for continuous improvement.
Work through pre-live processes to ensure new employees have the relevant checks and meet criteria to join the department safely, securely and on time.
Ensure all operational documentation meets compliance requirements.
Communicate changes through the operation in a clear, engaging manner to ensure processes are followed and the operation is compliant.
Conduct and record daily security floor walks of all areas within the Customer Contact Centre.
Manage keys for the building, keeping records of holders and persons approved to draw.
Issue, manage and maintain passes issued to personnel for the building using the symmetry system.
Conduct routine checks of CCTV and Automated Access Control System to ensure functionality, reporting any faults discovered.
Essential Criteria:
Confident in the use of Microsoft Office (Excel, Word, PowerPoint).
Effective communication at all levels.
A proven conscientious and well organised approach to workload.
The ability to work as a team to support colleagues.
Excellent attention to detail.
Have a positive working attitude and work ethic.
Have the ability to work in a fast paced environment.
Be adaptable, welcoming to change and able to follow instruction.
Benefits:
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;
Free on-site parking.
Free tea and coffee.
Progression, training and development catered to you.
Charity work.
Refer A Friend incentives.
Company pension scheme with employer contributions.
G4S Life Assurance Scheme.
Subsidised healthcare plan.
Charity work- Match-IT and Payroll Giving.
Confidential Counselling Services.
24/7 support specialising in health and medical.
Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
G4S is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.
Please contact our recruitment team at careersatg4s@uk.g4s.com to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.
#LI-RG1