Salary
£28,193 - £32,104 per annum
Contractual hours
37
Basis
Full time
Package
Generous annual leave allowance and an attractive pension scheme, plus flexible working and much more
Job category/type
IT
Date posted
20/08/2025
Job reference
REQ02330
We have an exciting opportunity for a Digital Support Officer to join us!
This is a full-time, permanent, Grade 5 role with hybrid working, and a salary of £28,193 - £32,104 per annum.
About us:
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
Given our Royal connections, the eyes of the world are often on us, and we continue to rise to the challenge.
This is an excellent opportunity for an enthusiastic Digital Support Officer to join our Digital team.
The Role:
As a Digital Support Officer, you will report to our Senior Digital Development Officer. You will be responsible for supporting the corporate website, case management and webform systems.
You will have the opportunity to learn new technologies that support the IT and digital strategy while working with a welcoming and encouraging team.
Your role will involve:
- Providing support for the CMS (website) and CRM systems and the Senior Digital Development Officer in delivering efficient and effective services to a diverse range of customers.
- Actively promote the website as an accessible and user-friendly self-service portal for internal and external customers.
- Work closely with services to plan and execute upgrades and system developments. Assist the Senior Digital Development Officers during the implementation phase to ensure smooth transitions.
- Collaborate closely with service teams to identify areas for improving website functionality.
What we are looking for:
- Process mapping and problem solving.
- Strong interpersonal skills with the ability to collaborate with others to deliver solutions.
- Good Stakeholder management skills.
- Able to prioritise work effectively to meet demand.
What we offer:
- 32 days annual leave.
- Flexible working patterns including hybrid working for a better work-life balance.
- Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
- Free employee parking close to the offices.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative achievement.
- Employee Assistance Programme providing counselling, advice and information.
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Interview dates: W/C 6 October 2025.
If you wish to discuss this position informally, please contact Eleanor Nicholson, Senior Digital Development Officer on eleanor.nicholson@rbwm.gov.uk.