Communications Officer
Salary: £32,671 - £38,717 (£24,921 - £28,302 + shift and weekend working allowance)
Location: Fulford Road, Force Control Room, York
Hours: Full-time (7am-7pm days, 7pm-7am nights)
Shift Pattern: Rotating shifts 2 days, 2 nights, 4 days off
Contract: Permanent
Are you looking for a rewarding career where every day presents new challenges? Join us at North Yorkshire Police as a Communications Officer in our Force Control Room, where you will play a critical role in supporting the public and ensuring a swift police response.
What You'll Do:
- Be the first point of contact for emergency 999 and non-emergency calls, providing professional and customer-focused support.
- Assess, prioritise, and triage calls based on urgency and available resources.
- Work with colleagues across North Yorkshire to coordinate police responses efficiently.
- Create accurate records of reported incidents in real-time, supporting effective deployment of officers.
- Facilitate communication with callers who speak little or no English, ensuring accessibility for all communities.
- Use police systems to record information related to crimes, domestic violence, road traffic collisions, and missing persons.
- Conduct Police National Computer enquiries, such as vehicle and name checks, to assist officers.
- Handle online reporting and provide guidance to members of the public.
Why Join Us?
Working in our Force Control Room offers a fast-paced and fulfilling environment where no two days are the same. You will be part of a dedicated team, making a real difference to people’s lives when they need help the most.
Is This Role for You?
- Can you stay calm under pressure while handling multiple tasks at once?
- Do you have strong decision-making and problem-solving skills?
- Are you a great communicator who can reassure and support callers in distress?
If so, we’d love to hear from you!
Key Requirements:
- No previous experience is necessary; we are looking for individuals with common sense, strong IT and typing skills, attention to detail, and excellent communication abilities.
- Willingness to work a 24/7 shift pattern of 12-hour shifts on a 4 on, 4 off rotations.
- Emotional resilience and the ability to handle sensitive situations professionally.
Training & Start Dates:
- You will complete 10 weeks of training. Due to the comprehensive nature of the training, holidays cannot be taken during this period.
- Start date will be April 2026
Benefits:
- Excellent government pension scheme
- 24 days holiday entitlement (increasing to 30 days with service) plus bank holidays
- Access to onsite Health and Wellbeing services
- Training and career development opportunities
- Discounts at major retailers
- Staff support networks
- Unison - recognised trade union
- Access to a health scheme
Positive Action:
We value difference and are committed to fostering an inclusive and supportive work environment. If you require any reasonable adjustments during the application process, please contact our Positive Action Team at positiveaction@northyorkshire.police.uk.
How to Apply:
If this opportunity excites you, we want to hear from you. Please submit your application or contact our Talent Acquisition Team at talent&development@northyorkshire.police.uk for more information.
Closing Date:
- Applications for the April 2026 start date close on 15th April 2025.
- Interviews are planned for week commencing 22nd September 2025 at our Force Control Room in York.
- A familiarisation event will be held on Microsoft Teams for interested candidates to learn more about the role and the recruitment process – more details can be found on our careers page.