Communications Officer
Salary: £32,671 - £38,717 (£24,921 - £28,302 + shift and weekend working allowance)
Location: Fulford Road, Force Control Room, York
Hours: Full-time (7am-7pm days, 7pm-7am nights)
Shift Pattern: Rotating shifts 2 days, 2 nights, 4 days off
Contract: Permanent
Are you looking for a rewarding career where every day presents new challenges? Join us at North Yorkshire Police as a Communications Officer in our Force Control Room, where you will play a critical role in supporting the public and ensuring a swift police response.
What You'll Do:
- Be the first point of contact for emergency 999 and non-emergency calls, providing professional and customer-focused support.
- Assess, prioritise, and triage calls based on urgency and available resources.
- Work with colleagues across North Yorkshire to coordinate police responses efficiently.
- Create accurate records of reported incidents in real-time, supporting effective deployment of officers.
- Facilitate communication with callers who speak little or no English, ensuring accessibility for all communities.
- Use police systems to record information related to crimes, domestic violence, road traffic collisions, and missing persons.
- Conduct Police National Computer enquiries, such as vehicle and name checks, to assist officers.
- Handle online reporting and provide guidance to members of the public.
Why Join Us?
Working in our Force Control Room offers a fast-paced and fulfilling environment where no two days are the same. You will be part of a dedicated team, making a real difference to people’s lives when they need help the most.
Is This Role for You?
- Can you stay calm under pressure while handling multiple tasks at once?
- Do you have strong decision-making and problem-solving skills?
- Are you a great communicator who can reassure and support callers in distress?
If so, we’d love to hear from you!
Key Requirements:
- No previous experience is necessary; we are looking for individuals with common sense, strong IT and typing skills, attention to detail, and excellent communication abilities.
- Willingness to work a 24/7 shift pattern of 12-hour shifts on a 4 on, 4 off rotations.
- Emotional resilience and the ability to handle sensitive situations professionally.
Training & Start Dates:
- You will complete 10 weeks of training. Due to the comprehensive nature of the training, holidays cannot be taken during this period.
- Start date will be April 2026
Benefits:
- Excellent government pension scheme
- 24 days holiday entitlement (increasing to 30 days with service) plus bank holidays
- Access to onsite Health and Wellbeing services
- Training and career development opportunities
- Discounts at major retailers
- Staff support networks
- Unison - recognised trade union
- Access to a health scheme
Positive Action:
We value difference and are committed to fostering an inclusive and supportive work environment. If you require any reasonable adjustments during the application process, please contact our Positive Action Team at [email protected].
How to Apply:
If this opportunity excites you, we want to hear from you. Please submit your application or contact our Talent Acquisition Team at talent&[email protected] for more information.
Closing Date:
- Applications for the April 2026 start date close on 15th April 2025.
- Interviews are planned for week commencing 22nd September 2025 at our Force Control Room in York.
- A familiarisation event will be held on Microsoft Teams for interested candidates to learn more about the role and the recruitment process – more details can be found on our careers page.
