Contact Centre Assistant - Call Handler/Control & Planning

Health Transportation Group Uk
£24,859 - £31,477 a year
Lincoln, England
6 days ago

Job Details:

As a Call Handler you will be the first contact a patient or healthcare professional has with HTG-UK – the vital first step in us delivering an exceptional service.

You will be working in a fast-paced, dynamic environment ensuring each patient is given the care and attention they need and deserve. Your communication skills and attention to detail will ensure we have all the information necessary to provide a caring and timely service for our patients.

Some people may be confused or worried about their journey to hospital and our Call Takers play an important role in reassuring the patient while also obtaining accurate information on their transport requirements.

Transport is only the first stage in a patient’s care - ensuring they are taken to their treatment centre safely and on time. In your role of Call Taker you can make sure each and every patient’s healthcare journey gets off to the best possible start.

Our Call Handlers do much more than answer phones – you are the beginning of a patient’s journey, a friendly and compassionate voice in a difficult time.

Our Control Centres are at the heart of our operations, with highly-trained staff using the latest technology to plan and coordinate hundreds of patient transport journeys every single day.

Planners will plan pre-booked journeys to all available crews/vehicles the day before transport is required.

Controllers will control movement of vehicles across all contracts and plan on-the-day bookings for discharge and transfers, and deal with any delays or issues that may occur.

Apply
Other Job Recommendations:

Call Centre Agent

Global Flow
City of London, England
£14 - £16 an hour
  • Handle inbound customer inquiries and resolve issues with...
  • Provide accurate information regarding products, services,...
4 days ago

Call Centre Operator / Administrator

E & S Services (DAR) Limited
Borough of Rossendale, England
  • Triaging jobs and updating our internal job management...
  • Answering and managing customer calls professionally...
2 days ago

Security Dog Handler

Hallmark Security
Peterborough, England
  • 12 hour shift
  • Day shift
  • Night shift...
6 days ago

Salesperson / Admin Assistant

Dyfed Steel Mid Wales
Powys, Wales
£24,420 - £27,918 a year
Salesperson / Admin assistant required to work out of our busy Newtown office. Duties will include: Telesales, selling Steel to...
1 week ago

Call Centre Operator

Impress Publishing
Canterbury, England
  • Accurately process mail and telephone orders from our...
  • Deal with enquiries from customers...
1 week ago

Junior Call Centre Agent

GRP SPORTS CONSULTANCY LTD
Leeds, England
  • Make outbound calls to potential customers to introduce...
  • Respond to inbound calls and address customer questions...
15 hours ago

Visitor Centre Assistant

Warwickshire Wildlife Trust
Coventry, England
Salary: Grade 2a £22,932 FTE - 21 hours £13,759.20 (£12.60 per hour) We are seeking a visitor centre assistant to welcome visitors...
1 week ago

Front of House Assistant

Rustington Golf Centre
Arun, England
£24,420 - £28,056 a year
  • Greeting members and guests
  • Serving food and drinks (training provided)
  • Helping with bookings and membership info...
2 weeks ago

Laundry Assistant

Cartref Care Home, Henllan
Ceredigion, Wales
  • On-site parking
  • Day shift
  • Holidays...
1 week ago

Catering Assistant

St Ann’s Hospice
Manchester, England
£24,420 - £29,582 a year
The Catering Assistant will: Assist with in the day to day smooth running of the kitchen and the catering service Assist in the...
3 days ago