Administrator

Salary: £20,000 – £24,000 per annum (pro-rata)

Job Overview

NeuroKids is a specialist psychology service supporting children and young people with complex neurodevelopmental, neurological, and psychological needs. We offer compassionate, multidisciplinary care with a focus on accessibility, clinical excellence, and family-centred practice.

We are seeking a proactive and highly skilled Administrator to support the smooth day-to-day running of our service. This role is integral to managing our growing caseload and associate network, and will involve administrative, coordination, and client-facing responsibilities.

This is a varied and rewarding position for someone with advanced clerical and digital skills, exceptional attention to detail, and strong organisational ability.

Key Responsibilities

• Inbox management – triaging, flagging, and responding to emails professionally and promptly.
• Client onboarding – logging enquiries, preparing and tracking quotes, sending and receiving forms.
• Document preparation – formatting reports to medico-legal standards, proofing and quality-checking for consistency, finalising and sending documents, managing PDFs.
• Tracking documentation – recording and monitoring receipt of signed reports, forms, and consents.
• Associate coordination – supporting handovers, maintaining case trackers, onboarding new associates, and sharing documentation.
• Scheduling & diary support – managing bookings and coordinating availability.
• Financial administration – raising invoices, tracking payments, and balancing accounts using QuickBooks; preparing payment summaries and liaising with our bookkeeper.
• Communication support – contacting case managers, solicitors, schools, and other professionals as required.
• Data and file management – organising and updating records in OneDrive, SharePoint, and Qunote.
• Audit & reporting support – collating service activity data to support reviews, litigation, or funding needs.
• Compliance – ensuring GDPR processes are followed, supporting document retention and data security policies.
• Business development support – following up on enquiries, supporting outreach, and assisting with digital presence.

Essential Skills & Experience

• Advanced proficiency in Microsoft Excel – including formulas, automation, and data tracking.
• Strong Microsoft Word skills – confident in formatting, editing, and preparing professional reports to medico-legal standards.
• Experience using Office 365 – confident in using SharePoint, OneDrive etc.
• Experience with PDFs – collating, editing, and managing finalised documents.
• Experience with QuickBooks – for invoicing and account reconciliation.
• Experience using patient record systems (e.g. Qunote or similar).
• Excellent attention to detail – particularly in report formatting, data entry, and proofreading.
• GDPR Knowledge - processes and ability to manage sensitive information with discretion.
• Strong written and verbal communication skills.
• Ability to work independently and manage competing priorities effectively.

Desirable Experience

• Experience within case management, medico-legal, or private therapy services.
• Previous administrative support in clinical or legal settings.
• Ability to contribute to website maintenance (Wix), create and manage a LinkedIn profile, and support digital media presence through posts and updates.

Why Join NeuroKids?

• Work remotely with a flexible schedule.
• Join a values-led, child-focused team making a meaningful difference.
• Be part of a supportive and collaborative environment.
• Contribute to an innovative and expanding service with opportunities to grow.

If you are a motivated, detail-driven professional with excellent administrative and digital skills, we encourage you to apply. For more information about our service visit www.neurokids.co.uk

Job Types: Part-time, Fixed term contract
Contract length: 23 months

Pay: £20,000.00-£24,000.00 per year

Expected hours: 22.5 per week

Benefits:

• Flexitime
• Work from home

Application question(s):

• Do you have experience using Excel formulas (e.g. VLOOKUP, IF, SUMIFS) to automate tasks and track data?
• Have you formatted professional reports (e.g. medico-legal, academic, or business reports) in Microsoft Word to a high standard?
• Do you have experience raising invoices and reconciling accounts using QuickBooks (or similar software)?
• Are you confident working with confidential information and complying with GDPR requirements?
• Have you previously worked in a clinical, medico-legal, case management, or private therapy setting?
• Do you have experience using patient record or case management systems (e.g. Qunote, EMR, or similar)?

Education:

• GCSE or equivalent (required)

Experience:

• Administrative: 3 years (required)

Language:

• English (required)

Work Location: Remote

Application deadline: 26/08/2025
Reference ID: NK-ADMIN-0825
Expected start date: 08/09/2025