Salary: £20,000 – £24,000 per annum (pro-rata)
Job Overview
NeuroKids is a specialist psychology service supporting children and young people with complex neurodevelopmental, neurological, and psychological needs. We offer compassionate, multidisciplinary care with a focus on accessibility, clinical excellence, and family-centred practice.
We are seeking a proactive and highly skilled Administrator to support the smooth day-to-day running of our service. This role is integral to managing our growing caseload and associate network, and will involve administrative, coordination, and client-facing responsibilities.
This is a varied and rewarding position for someone with advanced clerical and digital skills, exceptional attention to detail, and strong organisational ability.
Key Responsibilities
- Inbox management – triaging, flagging, and responding to emails professionally and promptly.
- Client onboarding – logging enquiries, preparing and tracking quotes, sending and receiving forms.
- Document preparation – formatting reports to medico-legal standards, proofing and quality-checking for consistency, finalising and sending documents, managing PDFs.
- Tracking documentation – recording and monitoring receipt of signed reports, forms, and consents.
- Associate coordination – supporting handovers, maintaining case trackers, onboarding new associates, and sharing documentation.
- Scheduling & diary support – managing bookings and coordinating availability.
- Financial administration – raising invoices, tracking payments, and balancing accounts using QuickBooks; preparing payment summaries and liaising with our bookkeeper.
- Communication support – contacting case managers, solicitors, schools, and other professionals as required.
- Data and file management – organising and updating records in OneDrive, SharePoint, and Qunote.
- Audit & reporting support – collating service activity data to support reviews, litigation, or funding needs.
- Compliance – ensuring GDPR processes are followed, supporting document retention and data security policies.
- Business development support – following up on enquiries, supporting outreach, and assisting with digital presence.
Essential Skills & Experience
- Advanced proficiency in Microsoft Excel – including formulas, automation, and data tracking.
- Strong Microsoft Word skills – confident in formatting, editing, and preparing professional reports to medico-legal standards.
- Experience using Office 365 – confident in using SharePoint, OneDrive etc.
- Experience with PDFs – collating, editing, and managing finalised documents.
- Experience with QuickBooks – for invoicing and account reconciliation.
- Experience using patient record systems (e.g. Qunote or similar).
- Excellent attention to detail – particularly in report formatting, data entry, and proofreading.
- GDPR Knowledge - processes and ability to manage sensitive information with discretion.
- Strong written and verbal communication skills.
- Ability to work independently and manage competing priorities effectively.
Desirable Experience
- Experience within case management, medico-legal, or private therapy services.
- Previous administrative support in clinical or legal settings.
- Ability to contribute to website maintenance (Wix), create and manage a LinkedIn profile, and support digital media presence through posts and updates.
Why Join NeuroKids?
- Work remotely with a flexible schedule.
- Join a values-led, child-focused team making a meaningful difference.
- Be part of a supportive and collaborative environment.
- Contribute to an innovative and expanding service with opportunities to grow.
If you are a motivated, detail-driven professional with excellent administrative and digital skills, we encourage you to apply. For more information about our service visit www.neurokids.co.uk
Job Types: Part-time, Fixed term contract
Contract length: 23 months
Pay: £20,000.00-£24,000.00 per year
Expected hours: 22.5 per week
Benefits:
- Flexitime
- Work from home
Application question(s):
- Do you have experience using Excel formulas (e.g. VLOOKUP, IF, SUMIFS) to automate tasks and track data?
- Have you formatted professional reports (e.g. medico-legal, academic, or business reports) in Microsoft Word to a high standard?
- Do you have experience raising invoices and reconciling accounts using QuickBooks (or similar software)?
- Are you confident working with confidential information and complying with GDPR requirements?
- Have you previously worked in a clinical, medico-legal, case management, or private therapy setting?
- Do you have experience using patient record or case management systems (e.g. Qunote, EMR, or similar)?
Education:
- GCSE or equivalent (required)
Experience:
- Administrative: 3 years (required)
Language:
- English (required)
Work Location: Remote
Application deadline: 26/08/2025
Reference ID: NK-ADMIN-0825
Expected start date: 08/09/2025
