Administrative Support Officer

BLACKPOOL

Part Time

££13,403 per annum

Permanent

Expires 10/09/2025

Administrative Support Officer (20 hours per week)

Monday to Friday, 9:00am - 1:00pm (flexible start/finish time)

Scale 2/3 (£24,796 - £25,989 pro rata, per annum)

In this role, you will carry out a wide range of administrative tasks to help ensure the efficient delivery of our repair services. You will be responsible for maintaining records, supporting communication with customers and stakeholders, monitoring training and contributing to accurate financial reporting.

Key duties include processing invoices and providing monthly financial updates on income and expenditure. You will maintain accurate records for all BCH vehicles, including tax, insurance and service history. You will monitor the vehicle tracking system, produce reports and highlight any exceptions or issues.

In addition, you will help manage customer communications by recording and coordinating responses to queries and complaints from tenants, councillors and MPs, ensuring a timely and professional resolution.

Further responsibilities include maintaining the databases, monitoring action plans and supporting the Planners with general administrative duties. During busy periods, you may also assist the Customer Service Adviser team with incoming telephone enquiries.

To be successful in this role, you should have previous experience in an administrative position, you must have excellent organisational and communication skills and the ability to manage multiple tasks at once. A good working knowledge of Microsoft Office, particularly Excel, is essential.

How to apply

This is a great time to join an ambitious, thriving and expanding organisation. If you like what you’ve read and think you’ve got what it takes to join our team then take action – apply now!

For further information about this position please email Kayley Potter, Planning and Customer Service Manager at Kayley.potter@bch.co.uk or ring on 07483 172414.

To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available.

However, please ensure your application clearly demonstrates your suitability for this position.

Closing date: Wednesday, 10th September 2025 at noon*

Interview date: Monday, 22nd September 2025

• BCH reserves the right to close this vacancy before the specified closing date if sufficient suitable applications are received to progress to interview. Therefore, applicants are advised to apply as early as possible.

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