This job will be a work from home basis to begin with as we’re currently viewing office spaces for purchase.
You’ll be the first point of contact for customer enquiries, bookings, and administrative tasks — ensuring that everything behind the scenes runs smoothly, efficiently, and professionally. You’ll support the Director and Operations Manager, taking full ownership of the company’s back-office processes and communication.
⸻
Your Responsibilities
- Handling inbound and outbound communication, including customer calls and emails
- Using our invoice system to write up and send quotes as well as invoices
- Using Trello to manage job cards and update them when a new booking is confirmed
- Sending receipts, guarantees, payment confirmations, and payment links
- Liaising with the Operations Manager and suppliers
- General personal assistant tasks for the Director
- Going through emails daily
- Scheduling appointments and going through contact forms on all our advertising sites to contact customers and book in quotes
- Managing a dedicated work phone to handle calls for quotes, general enquiries, customer messaging, and requesting reviews
- Booking customers in the diary and sending booking confirmation emails
- Uploading job photos to Facebook and Instagram for advertisement
- Occasionally ordering products online
We already have a dedicated Operations Manager already who handles team management for each week, orders materials and updates customers related to on-site works.
Job Type: Full-time
Pay: From £13.00 per hour
Expected hours: 40 per week
Benefits:
- Work from home
Experience:
- Secretary / admin : 1 year (required)
Language:
- English (required)
Work Location: Remote
Report job
