At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.
Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.
Job Description
The main responsibility of our Waiters to ensure that our service runs smoothly and efficiently, providing exceptional guest experience. A Waiter will assist in preparing for and serving food, maintaining cleanliness and hygiene standards and ensuring guest satisfaction throughout.
The Waiter plays a crucial role in ensuring the guests have a pleasant and memorable experience, and therefore a keen eye for detail and enjoyment of working in a team-oriented environment is essential.
A Waiter
- Assists with the preparation and setup of dining service, ensuring food items are ready for the guests.
- Greets guests warmly and professionally, presenting menus and providing information about food and menu options and dietary restrictions.
- Takes accurate food and beverage orders from guests and delivers them promptly to the kitchen.
- Monitors and replenishes food and beverage items throughout service to ensure availability and freshness.
- Maintains cleanliness and hygiene standards in all dining areas, including chairs, tables, countertops and all equipment.
- Ensures food items are properly labelled, stored and handled in accordance with health and safety regulations.
- Assists with guests’ specific requests or dietary requirements, providing suitable alternatives where possible..
- Serves dishes in a professional and gracious manner, ensuring adherence to quality and presentation standards.
- Anticipates guests' needs and promptly responds to their requests or concerns.
- Clears and cleans tables promptly once guests have finished their meals, ensuring a clean and inviting atmosphere.
- Assists in restocking supplies and inventory management, notifying the supervisor or manager when items are running low.
- Collaborates with the kitchen and other hotel staff to ensure smooth operations and timely service.
- Assists in resolving guest complaints or concerns relating to service, escalating issues to a manager where and when appropriate.
- Maintains a positive and professional attitude while interacting with guests, colleagues and management.
- Attends team meetings and training sessions to enhance knowledge and skills related to service and wider hotel operations..
- Upholds the hotel's standards of guest care, ensuring guest satisfaction at all times.
- Maintains facilities, services and promotions to effectively communicate information to guests.
Qualifications
- Food hygiene qualification is essential (or at least willingness to undertake in a timely manner).
- Previous experience in waiting on roles, ideally within a hotel dining service. .
- Excellent organisational and time management skills to support restaurant operations effectively.
- Attention to detail and a commitment to delivering high-quality service.
- Strong knowledge of food safety and sanitation regulations.
- Ability to work efficiently in a high-pressure, fast-paced environment.
- Flexibility to work early mornings, evenings, weekends and holidays as per the demands of the establishment.
- Can act as a First Aid Aider or Fire Warden in the event of an accident or emergency.
Additional Information
Salary: from £28,665 to £31,005
Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £240 to £550 per month.
Hours: 45 hours per week.
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Gym membership
- On-site parking
Relocation assistance may be available
Staff transport provided free between staff houses and hotel
