Business Unit : Customer Solutions
Division : CS CC Customer Performance
Pay Grade Level : Level 1 - Administrator /Advisor
Post end date : 05-Sept-25
Salary Range : £15,324.32
Role Type : Part Time (22.5 hrs Per Week)
Secondment length : NA
Recruiter : Daniel McCormack
Manager Name : John Matkin
Hello, we’re Severn Trent and we think water is wonderful. Oh, we’re pretty keen on people too.
24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch.
We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.
If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
This is a Part Time role for 22.5 hrs per week, acorss 3 days including weekends.
EVERYTHING YOU NEED TO KNOW
Our Visitor Experience Team look after our visitor sites, anchored by some of our reservoirs and set in some stunning countryside.
We deliver wonderful experiences to our visitors and there really is something for everyone, from bird watching to fishing, and cycling to water sports.
As a Visitor Welcome Host at our Visitor Centre in Carsington that receives over one million visitors per year. We require a motivated individual for a customer-facing role based in our visitor centre. This role will be to support a small visitor centre team and our wider ranger teams.
You will be required to provide great visitor experience at our visitor centre reception by acting as the public face of Severn Trent in person, by telephone, by email and via social media.
You will be responsible for managing a busy site diary including the booking of internal and external events, conference rooms, and training. Whilst carrying out a range of health and safety checks and playing an active part in the reporting, Investigation and resolution of health and safety issues on site.
We are looking for a person with great communication skills as a critical part of the role will include the day-to-day liaison with tenants, colleagues, contractors, partners, and volunteers. Developing and managing key external contacts with Wildlife Trusts, local authorities, schools, and other tourist sites.
Some of your other key accountabilities will include:
- Assist in the management of an ANPR car parking system and the sale of parking permits for our visitor sites, gathering information, and taking payments.
- The proactive management of our various social media accounts from content creation to dealing with enquiries.
- Administrative support for a range of activities on site from events to contractors.
- Day to day liaison with tenants, colleagues, contractors, partners, and volunteers. Developing and managing key external contacts with Wildlife Trusts, local authorities, schools and other tourist sites.
- Overseeing a range of financial transactions, purchasing, and cash handling. This will include the use of SAP Success Factor and Concur. Managing the ordering of stock and site supplies.
- Overseeing the safety and monitoring of an interactive indoor exhibition.
Sound like you? Then read on.
WHAT YOU’LL BRING TO THE ROLE
We are looking for someone that has an approachable nature and possesses great interpersonal skills whilst having the ability to deal with the unexpected.
You’ll need to have a logical approach to resolving issues and finding the best solution for all.
Excellent communication and Organisational skills and an eye for detail when handling bookings, financial interactions etc.
Strong skills in people management involving visitors, team members and other stakeholders. Excellent problem solving, facilitation and communication skills would be essential.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved.
Those who are ready to be part of something bigger and who want to make a difference because they care.
Is that you?
WHAT’S IN IT FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Salary Offering of £15,324.32
Annual bonus scheme (of up to £1,500 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- 10% monthly discount with Busy Bee Nurserys, and one-week free childcare
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year
WHATS NEXT?
We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.
And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.
Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.
