Job description
High Court Enforcement Group is a well-known, respected and ethical enforcement company and due to the successful winning of several large contracts, the group companies, High Court Enforcement, Excel Civil Enforcement and the Sheriff’s Office, are looking to recruit several Trainee and Certificated Enforcement Agents across England and Wales in a fully employed role.
The Sheriff’s Office are also looking for self-employed Certificated Enforcement Agents and if this interests you, please select the “applying for a self employed role” option when applying. Self employed roles are for those with an Enforcement Agents Certificate and are rewarded with very good commission rates. The advert below is specific to employed agents.
Working within a supporting and friendly team environment, the role of an Enforcement Agent includes:
- Travelling to various addresses within your local area to enforce Writs, Warrants and liability orders on behalf of clients to obtain payments on unpaid debts.
- Identifying and assessing a customer's financial circumstances and requesting payment in full or agreeing an affordable repayment arrangement
- Referring customer who are vulnerable or need debt management assistance to debt advice agencies
- Assisting customers to complete income and expenditure forms.
- Liaising with office-based colleagues and clients regarding active cases.
- Process payments, handling cash, managing receipts and other required documentation.
- Updating case files with a visit report and any associated documentation in line with GDPR
- Taking control of goods and removing goods where necessary.
- Intelligence gathering.
- Dealing with a variety of customers and cases
Hours of work:
Full time, 43 hours per week, including travel
Typical earnings are OTE £36k -£60k+ for a certificated agent.
Trainee E/A - £28,364.49
Certificated E/A - £28,764.00 rising to - £29,172.00 after training and probation
- 29 days annual leave including 8 bank holidays, increased by 1 extra day every two years (capped after 10 years' service) plus additional 1 day paid leave for your birthday
- Company vehicle and relevant equipment provided
- Flexible hours
- Industry leading Regulated/CPD training programme
- Employee assistance programme (EAP)
- Wellness programme and health care plan, including gym discounts, retail rewards and more
Your Requirements:
- Confident and self Motivated with good negotiation skills and the ability to communicated clearly, positively and effectively
- Able to travel and work unsociable hours, early mornings and weekends where required
- Persuasive, disciplined and able to deal with difficult customers calmly and professionally
- Ability to complete detailed reports and accurate record keeping
- Full UK driving licence (more than 6 points or specific offences will be reviewed on a case by case basis)
- Prior experiences in Enforcement, police, military, HM prison, Housing Officer, Immigration Officer, Rent Arrears Officer, Security or any role where you have had to deal with people face-to-face in difficult situations is beneficial but not required, as full training will be provided
Successful applicants will be subject to a County Court Judgment check and a DBS check. References will be required.
Job Types: Full-time, Permanent
Pay: Up to £60,000.00 per year
Additional pay:
- Bonus scheme
Benefits:
- Company car
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
Application question(s):
- Are you currently a Certificated Enforcement Agent and looking for a self employed role?
Licence/Certification:
- Full UK Driving Licence (required)
- Enforcement Agent Certificate (preferred)
Work Location: On the road
