Trade Counter Sales Assistant
Location: Watford, WD25 8FA
Salary: £32,000 - £34,000
Hours: Monday - Friday 7:00am - 5:00pm, Alternate Saturdays 7:00am - 4:00pm
Join the team at MP Moran, a well-established, family-owned builders’ merchant, at our Watford branch. We're looking for a friendly and knowledgeable Trade Counter Sales Assistant to provide excellent customer service and ensure the smooth running of our busy trade counter.
Benefits:
- Pension scheme
- Group life assurance up to 3x salary (subject to length of service)
- Complimentary breakfast daily
- Staff discount
- Cycle to work scheme
- Employee Assistance Programme
- Long Service Awards
- 20 days of annual leave plus bank holidays
- Your birthday off, every year
Responsibilities:
- Provide a warm, professional welcome to all customers, offering knowledgeable advice and assistance.
- Manage in-store deliveries, both incoming and outgoing.
- Handle telephone enquiries promptly and communicate effectively with both customers and team members.
- Process customer orders and assist with stock replenishment.
- Respond positively and efficiently to customer requirements.
- Support periodic stock counts as needed.
- Picking for deliveries and online orders
Requirements:
- Proven experience in delivering exceptional customer service in the construction/builders merchant industry.
- A ‘can do’ attitude
- Solid knowledge of hardware products and building materials would be an advantage
- Strong communication skills with a confident, customer-first approach
- A team player who thrives in a busy, fast-paced environment
- Ability to manage tasks efficiently and remain motivated under pressure
Job Types: Full-time, Permanent
Pay: £32,000.00-£34,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Referral programme
Ability to commute/relocate:
- Watford WD25 8FA: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have Builders Merchant experience?
- Do you have a strong knowledge on building materials?
Experience:
- Customer service: 2 years (required)
Work Location: In person
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