Role Description
This is a fantastic opportunity for someone with a Lettings background, who is looking for an exciting, diverse role with planned growth to cover multiple build to rent sites.
If you are a super organised, dynamic, ambitious individual who thrives when working in a collaborative environment then this role could be the next opportunity for you! We offer a supportive and inclusive workplace culture, with opportunities for personal development and growth, and career advancement.
The Role
· Support the busy lettings department in Leeds city centre, handling lets across our Single-Family Housing estates. Working closely with the Lettings Negotiators who agree the initial let, you will carry on the rapport built with each customer to give a first-class customer experience for the remainder of their move in process.
· Take full ownership of tenancy progression through to move-in.
· Ensure customers feel updated and supported throughout referencing, liaising with trusted third-party referencing companies.
· Coordinate with Property Management, inventory clerks, and cleaning contractors to ensure a smooth move-in pipeline.
· Draw up and issue tenancy documents in compliance with current legislation.
· Arrange and conduct Right to Rent checks, move-in payments, and access for new tenants.
· Update internal systems to maintain clear and accurate records of new tenancies and legal documents.
· Report to the Lettings Manager, ensuring client targets and KPIs are met for tenancy progression and move-ins.
· Maintain strong organisational skills to manage multiple tenancies at once, ensuring deadlines and compliance requirements are met.
· Collaborate with colleagues across the lettings team, supporting shared goals and maintaining a high level of customer service.
· Provide recommendations and solutions to issues that arise during tenancy progression, balancing short-term needs with long-term outcomes.
· Work in line with company policies, procedures, and timescales at all times.
The Person
· Previous experience in a leasing role
· Experience in a customer service-based role
· Excellent verbal and written communication skills
· Ability to work alone or as part of a team
· ARLA Level 3 or other professional qualification is desirable
The Package / Benefits
- Performance related Company Bonus
- Ongoing training courses and development, encouraged and paid for
- Fantastic company culture and a globally recognised organisation, social events and space
- Health Cash Plan
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
Work Location: In person
Reference ID: ProgressorLeeds082025
