Title: Tenancy Progression Coordinator
Contracts: Fixed Term Contract – 6 to 12 months (Mat Cover)
Hours: Full-Time, 35 hours per week
Persona: Agile (20-40% in office and 3-4 days working from home)
Office Location: Stratford, London
Salary: £32,881 per annum depending on experience
Role Profile - Tenancy Progression Coordinator.docx
Closing date for completed applications: 15th May 2025 at 11:59pm
**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
We are seeking a dedicated Tenancy Progression Coordinator to oversee the progression of London Living Rent, Intermediate Market Rent, and Rent to Buy properties. These schemes aim to provide affordable rental options and pathways to homeownership for residents. The ideal candidate will be responsible for ensuring smooth transitions and effective management of these rental schemes.
In this new role at L&Q we are looking for someone customer focused, self-motivated with an interest in the London property market.
Reporting to the Tenancy Progression Manager, the successful candidate will be part of a great new team supporting the customer journey for our tenants.
To be successful in this role you will need to demonstrate:
- Knowledge of the UK Lettings market
- Previous tenancy progression experience.
- Ability to negotiate tenancy agreement terms.
- First class customer service skills.
- Excellent communication skills, both verbal and written.
- Collaboration skills and the ability to demonstrate stakeholder management
- Ability to work in a fast-paced target driven environment with a track record of meeting deadlines.
Duties will include:
- Managing customer databases and ensuring it is kept up to date.
- Taking customers details and qualifying their requirements.
- Dealing with incoming lettings enquiries via phone and email.
- Supporting customer through the tenancy referencing process.
- Ensuring compliance and regulatory requirements related to lettings are adhered to.
Why Work for L&Q?
L&Q is not just a workplace; it's a community. Recognised as one of the UK's Best Workplaces for Women and certified as a Great Place to Work, we offer an environment where everyone can thrive.
The successful candidate will have access to our full suite of benefits, which includes:
- Generous Annual Leave: Starting at 28 days and increasing to 31 days after 3 years of continuous service.
- Excellent Pension Scheme: Double contribution up to 6%.
- Health Cash Plan: Claim money towards different types of medical services, and access other health and well-being offers
- Employee Career Development: Investment in your career development with continued support and training (in-house & external courses)
- Life Assurance: Generous non-contributory coverage.
- Employee Assistance Programme: Support when you need it.
- Recognition Bonus Scheme: Spot awards for outstanding contributions.
- Family-Friendly Policies: Designed to help you balance work and family life
- Diverse Networking Groups: Join groups like Ability, Kaleidoscope, Inspire & Spectrum.
- Volunteer Time: Up to 21 hours per year to volunteer with the charity of your choice.
- Learning & Development: Commitment to your professional growth.
Our commitments:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
L&Q manages over 120,000 homes across the capital and the South East, regenerating communities throughout the region and we are set to become London's largest developer of new homes. For ten years running we have been included in the Great Place to Work index and are currently placed 29th.
Our vision is that everyone should have a quality home they can afford, and we combine our social purpose and commercial drive to create homes and neighbourhoods we can be proud of.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It is only by investing in a well trained and motivated workforce that we can continue to prosper and sustain business success.
Tenancy Progression Coordinator
Location: London - Stratford
Posted: 02/06/2025
Closing date: 15/06/2025
Closing time: 23:59
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