Tenancy Investment Officer
Permanent
Full-Time
£34,314 to £37,035
Come and work for an award-winning organisation!
We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town.
We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance.
Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team.
About the role
Tenancy Investment Officer
Location: Hesters Way Resource Centre, Cheltenham
Salary: £34,314 - £37,035
Hours: 37 per week
Are you passionate about empowering individuals and families to overcome life’s challenges and sustain their tenancies? Do you thrive in a role where you can make a real difference by reducing vulnerability and preventing tenancy failure?
At Cheltenham Borough Council (CBC), we’re looking for a Tenancy Investment Officer to provide person-centred, trauma-informed support that enables people to build resilience, engage positively in their community, and develop coping strategies.
What You’ll Be Doing
Acting as a trusted lead professional, offering solution-focused and non-judgmental support to those facing complex challenges.
Delivering early intervention strategies to prevent tenancy crises, working collaboratively with social care, mental health services, schools, and specialist support providers.
Using your expertise in restorative practice and behavioural change to build supportive relationships that enable positive life outcomes.
Ensuring individuals and families can access community projects, volunteering opportunities, and work placements to become active, engaged members of society.
Supporting Gloucestershire’s Multi-Agency Risk Assessment Conference (MARAC) process, ensuring that appropriate actions are taken to safeguard individuals.
What We’re Looking For
A deep understanding of ACEs (Adverse Childhood Experiences) and trauma-informed approaches to supporting vulnerable people.
Experience working with children, young people, families, and communities to create sustainable interventions.
Strong partnership-building skills, working collaboratively with various agencies to deliver holistic support.
Emotional resilience, empathy, and the ability to build trust and rapport with individuals in challenging situations.
A working knowledge of safeguarding policies and best practices in social housing and tenancy support.
A vehicle available for work (essential).
Why Join Us?
Be at the forefront of positive change, helping individuals and families thrive, not just survive.
Work within a dedicated, compassionate team focused on prevention rather than crisis intervention.
Competitive salary and career development opportunities in a role where every day brings new challenges and rewards.
Ready to make an impact? Apply today and be part of the movement to create stronger, more resilient communities.
Location: Hesters Way Resource Centre, Cheltenham
Salary: £34,314 - £37,035
Hours: 37 per week
Are you passionate about empowering individuals and families to overcome life’s challenges and sustain their tenancies? Do you thrive in a role where you can make a real difference by reducing vulnerability and preventing tenancy failure?
At Cheltenham Borough Council (CBC), we’re looking for a Tenancy Investment Officer to provide person-centred, trauma-informed support that enables people to build resilience, engage positively in their community, and develop coping strategies.
What You’ll Be Doing
Acting as a trusted lead professional, offering solution-focused and non-judgmental support to those facing complex challenges.
Delivering early intervention strategies to prevent tenancy crises, working collaboratively with social care, mental health services, schools, and specialist support providers.
Using your expertise in restorative practice and behavioural change to build supportive relationships that enable positive life outcomes.
Ensuring individuals and families can access community projects, volunteering opportunities, and work placements to become active, engaged members of society.
Supporting Gloucestershire’s Multi-Agency Risk Assessment Conference (MARAC) process, ensuring that appropriate actions are taken to safeguard individuals.
What We’re Looking For
A deep understanding of ACEs (Adverse Childhood Experiences) and trauma-informed approaches to supporting vulnerable people.
Experience working with children, young people, families, and communities to create sustainable interventions.
Strong partnership-building skills, working collaboratively with various agencies to deliver holistic support.
Emotional resilience, empathy, and the ability to build trust and rapport with individuals in challenging situations.
A working knowledge of safeguarding policies and best practices in social housing and tenancy support.
A vehicle available for work (essential).
Why Join Us?
Be at the forefront of positive change, helping individuals and families thrive, not just survive.
Work within a dedicated, compassionate team focused on prevention rather than crisis intervention.
Competitive salary and career development opportunities in a role where every day brings new challenges and rewards.
Ready to make an impact? Apply today and be part of the movement to create stronger, more resilient communities.
What can we do for you...
- An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS).
- A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays).
- A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours.
- A comprehensive programme of learning and development.
- Two days (pro rata) paid time off for volunteering.
- Enhanced maternity and paternity schemes.
- Access to free counselling services.
- Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan.
- A cycle to work scheme.
- Low-cost town centre parking.
- A commitment to employee wellbeing.
Applications
To apply for this position please click on "apply now" at the bottom of this page to complete an application form and supporting statement together with your CV. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Cheltenham Borough Council.
The council is committed to promoting equality of opportunity, we welcome applications from all sections of the community.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.
Closing date
Sat, 05 Jul 2025
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