Tenancy Support Officer (Temporary Accommodation) (RP0131)

Job Introduction

Tenancy Support Officer (Temporary Accommodation)

(RP0131)

Starting salary £33,363pa with potential progression to £36,301pa on achieving designated skills and experience

12 months fixed term contract

37 hours per week (hybrid working)

Are you someone who enjoys assisting others? Are you able to find solutions for people? If so, this could be the ideal job for you!

We are looking for a dedicated and empathetic individual to join our Temporary Accommodation Team. Working as part of a busy Housing Needs Team, across several locations, you will be helping families and vulnerable people whilst they reside in the Council’s temporary accommodation. You will have the knowledge, flexibility and skills to deal with people from different backgrounds and situations.

As part of the Temporary Accommodation team, you will assist residents with maintaining their rent payments, making claims for welfare benefits and ensuring income maximisation.

Safeguarding vulnerable people is at the heart of the service we provide, and you will be expected to have a sound understanding of safeguarding principals.

You will have strong technical and working knowledge of welfare benefits and in particular the processes and entitlements to housing benefit.

Part of the role will involve referring to and liaising with partner organisations and to actively participate in statutory and multi-agency case meetings such as professional’s meetings and child protection conference as required.

Our customers come from all backgrounds with different life experiences. When they approach us, they are often going through the most stressful time in their life. You will assist them in areas they are struggling and need support with.

This team changes lives, and you can be part of that!

Applicants will need to have a full driving licence and use of a car as the role involves frequent travel between sites.

Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do.

We value everyone who works with us, no matter what their role is. We are committed to supporting and developing our staff.

What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.

If you would like to have an informal discussion about the role, please contact Dan Parsons, Temporary Accommodation Manager, on 01707 357618

Closing date for applications is 30 June 2025

Remote assessments to be held on 7 July 2025

Interviews will be held on 14 July 2025