Salary: £30,559 - £32,654
Hours per week: 37 hours
Interview date: Wednesday 2 July 2025
Housing - Empowering Tenants and Creating Better Lives, Better Homes and Better Communities
Join us as a Tenancy Sustainment Officer and make a difference in your community. You'll be based in Salisbury but will have a case load that requires travel across the county.
In this role, you'll provide vital support to our clients, empowering them to maintain their housing tenancy. From assisting with benefit applications to managing utilities and connecting them with essential services, you'll play a crucial role in navigating the challenges of the current cost-of-living crisis. Prioritising rent payments and offering budgeting assistance are key aspects of your responsibilities.
Your work will contribute to our efforts to safeguard and sustain tenancies of our existing tenants who are financially disadvantaged or vulnerable.
We're seeking candidates with a proactive attitude, capable of effectively handling challenging clients.
Empathy, resilience, and strong relationship-building skills are vital, along with knowledge, welfare benefits, budgeting, and IT proficiency.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right.
Please download and read the role description and person specification carefully before you apply as well as Our Identity .
The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.
For more details, contact Jamie Peters, Housing Income Manager, at [email protected] .
This role may be subject to certain successful security checks; please see the role description for more information.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion .
Disability Confident Employer
Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!
